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1st Line Support
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Job Title: 1st Line Support
Location: Ridham, Sittingbourne and other sites in the southeast as required
Salary: GBP31,000 per annum
Job Type: Permanent, Full time
Hours: 40 hours per week
About Us
Countrystyles mission is to provide outstanding customer service, drive innovation, and set market standards for sustainable quality. We transform waste into a valuable resource to protect precious natural resources. We make it easy for our clients to achieve our mutual goals and deliver waste outcomes which benefit the wider community. Our customers love to work with us, they trust us, and share our mission.
About The Role
The main purpose of the role is to provide technical support across all sites and contracts for all support tickets including server, desktop and networking infrastructure and telephone systems, both landline and mobile services.
Responsibilities
- Manage and maintain good quality, accurate documentation on all IT processes.
- Maintain systems, resolving any general workplace IT issues.
- Assist the wider IT team to deliver IT projects, such as a new workflow, including the carrying out of testing.
- Assist the wider IT team to monitor the network for all sites and working closely with our outsourced IT department on any issues.
- Assist in maintaining our printer outsourcing contract.
- Coordinate data compliance with our outsourced IT department (e.g. laptop encryption, remote wiping etc) ensuring our IT infrastructure is secure and compliant with regulations (including GDPR).
- Monitor and update the IT issues database.
- Staff have a duty to take care of their own health and safety and that of others who may be affected by their actions at work.
- Staff must cooperate, report unsafe conditions and comply with the company management systems and safe systems of work as well as coworkers to help everyone meet their legal requirements.
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Essentials
About you:
- Strong Communications skills at all levels
- MS Office to intermediate level
- Documentation to entry Level
- Previous experience in a similar role/ IT Field or IT Qualification
- Ability to work to tight deadlines
- GCSE grades A:C
- Proactive with a desire to learn new skills
- Attention to detail
- UK Driving Licence Required
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Desirable
- Networking (Unifi/ Meraki/ Cisco) Knowledge
- Knowledge of Windows Operating Systems
Benefits
- Life Insurance with access to GP24
- Commitment to wellbeing through Employee Assistance Programme
- Electric Car salary sacrifice scheme for eligible employees
- Cycle to work scheme
- Company Events
- GymFlex salary sacrifice
Please click on the APPLY button to send your CV for this role.
Overseas candidates will NOT be considered for this role. We are not sponsoring Visas at this time, so please refrain from applying unless eligible to work in the UK.
Candidates with experience or relevant job titles of; 1st Line IT Support Engineer, IT Technician, IT Support Engineer, IT Service Engineer, IT Service Desk Technician, IT Services Manager, 1stLine Helpdesk Engineer, IT Support Technician, 1st Line Support Engineer, Support Technician, IT Support Engineer, 1st Line Support Technician, Technical Support, IT Support, IT Systems Engineer may also be considered for this role.
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