HealthNet Homecare (UK) Ltd
1st/2nd Line IT Support Analyst
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About HealthNet Homecare
HealthNet Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes. From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions. Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
About the Role
We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented, and experienced IT professional to complement our industry-leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager, you will form an integral part of the IT Support Team, providing a first-class service to our business and ensuring the customers' needs are met in a timely manner.
The successful candidate will have prior experience of operating in a similar role. They will be expected to provide 1st/2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects which require a strong emphasis on security and resilience, showing a positive attitude and demonstrating initiative.
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If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.
Main Responsibilities
- Provide desktop support and software configuration
- Provide telephony system support
- Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes
- Local administration of LAN including DHCP / DNS / Firewall
- Deploy, install and configure Windows 11 clients to a standard specification
- Administer On-premise AD and Entra ID
- Microsoft Navision administration
- Microsoft Azure administration
- Office 365 administration
- Document IT processes and procedures
- Support project work which includes analysis, design, specification documentation, testing, and implementation
- Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers
- Maintain good housekeeping
- Carry out any reasonable request given by appropriate persons
- Contribute to the company’s commitment to continuous improvement by forwarding your suggestions to the appropriate person
What Experience and Skills Are We Looking For?
Desirable
- Foundation professional training/qualifications:
- MS MCPs / Azure fundamentals
- ITIL Foundation v3/v4
- CompTIA A+ /IT Fundamentals
- MS MCPs / MTAs
- Fortigate firewalls
- Knowledge of MS Dynamics365 (Field Service/Business Central
- Knowledge of MS Navision
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Essential
- Minimum 2 years experience supporting:
- Microsoft suite of products:
- Windows Desktops (win10 & 11)
- Windows server (2016, 2019 & 2022)
- Microsoft 365 suite: O365 inc. Teams, OneDrive
- Microsoft Azure administration
- Good knowledge of phone system administration
- Good understanding of networking including subnets, routing & diagnostics
- Good documentation skills
- Good analytical and troubleshooting skills
Qualifications
- Hold 5 GCSE's including Maths & English at grades A* - C or equivalent
What We Offer
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouchers
- Perks and benefits via Perkbox
- Long service awards
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
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