NHS Ayrshire & Arran
250330-Operational Services Manager - Service Improvement
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About The Organisation
Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.
We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.
The Role
Leads on commissioning/decommissioning/operational management for office moves, building closures, service developments for the Health & Social Care Partnership i.e. integrated rehabilitation teams and management of archive records.
Lead person for Localities & Hosted Services to meet governance and statutory requirements e.g. Health & Safety, business continuity Co-ordination, Mass Casualty, Information governance, management of locality and hosted services admin staff ensuring all relevant HR procedures are adhered to e.g. Grievance/Disciplinary, Recruitment Management and sickness Absence.
To ensure that locality premises are fit for purpose and meet strategic and statutory requirements. To develop business cases for individual projects (e.g. minor capital) and implement projects that are approved (e.g. demonstrator project, eESS, Turas and iMatter)
Managing and co-ordinating Fire Safety Training for all groups of staff across the Localities
Please note this is a fixed term post for 24 months. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.
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In This Key Role, You Will
- To provide performance management (staff governance, health & safety, procurement, and decommissioning of NHSL property) support to the health and social work integrated management team, ensuring services are delivered within budget, that national and local targets are met and that health & Safety Policy is adhered to.
- Directs and manages all admin staff, A&C support staff across the 6 localities plus hosted services. This includes recruitment (eCOR, first point of contact for enquiries, short listing, interviewing & selection, approving references), appraisal and performance review and leads on investigation of grievance and disciplinary overseeing process and undertaking appropriate action from this process i.e. first and final warnings, recommendation for dismissal etc.
- Manages staff absence, induction, training and development and leads on development of procedures and protocols for A&C staff. Lead mediation where required to promote local resolution.
- Ensure that Locality and hosted services A&C staff meet statutory requirements for all compulsory training. Responsible for managing the training programme for administration teams across all localities and hosted services. Manages databases to meet KPI’s and provides data for NHSL performance management purposes.
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What You'll Bring
- Educated/Operating at degree level in Administration/Business Management/Public services or equivalent
- Post Graduate qualification or equivalent experience.
- Evidence/experience of Project Management
- Significant knowledge and experience of commissioning/decommissioning
- Experience of managing performance standards and contributing to improvements in patient services and staff governance.
- Significant experience of leadership and team working
- Full, valid UK/EU/EEA drivers licence
What we Offer
As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:
- Annual Leave - 35 days including public holidays
- Generous NHS pension scheme
- Annual incremental salary progression
- Paid sick leave increasing with length of service
- NHS discounts and more.
NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.
Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.
For informal discussion, please contact Lorraine Smith, Interim General Manager for General Adult Service on lorraine.smith4@lanarkshire.scot.nhs.uk
If you have any questions about the recruitment process or require support with your application, contact Lynn Deas, Recruitment Administrator on Lynn.Deas@lanarkshire.scot.nsh.uk
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