NHS Lothian
251635 (EPPP) Receptionist
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Reception & Administrative Support Officer NHS Scotland – Part-Time Roles
About NHS Scotland & Our Commitment to Diversity
NHS Scotland is dedicated to fostering an inclusive workforce that reflects our society's diversity. We actively encourage applications from all backgrounds and pledge to eliminate discrimination while ensuring every employee feels valued and empowered to perform at their best.
Fair Application Guidance AI tools (like ChatGPT or Copilot) can assist with planning and structuring your application, but your responses must remain authentic and reflect your own skills, experience, and motivations. We encourage the use of AI for proofreading, grammar checks, or brainstorming ideas—but your content must be entirely your own work.
By applying, you confirm that your responses are based on your personal experiences and achievements. Inauthentic applications may be withdrawn. Let’s focus on highlighting you—not an AI-generated voice.
About the Role
Primary Responsibility: To deliver a professional, high-quality reception and administrative support service within your designated work area, ensuring efficient and friendly assistance for employees, patients, and visitors.
Core Responsibilities
- Provide a welcoming and organised reception environment
- Handle incoming calls, emails, and correspondence efficiently
- Manage appointment scheduling and administrative tasks as required
- Support departmental operations with clerical duties
- Ensure confidentiality and compliance with NHS Scotland guidelines
- Assist with data entry, correspondence, and record-keeping
- Collaborate with colleagues to maintain smooth workplace operations
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Key Requirements
Essential Qualifications & Competencies
- Proven experience in an administrative or receptionist capacity within a professional setting
- Strong organisational skills with the ability to prioritise tasks
- Excellent communication skills (written and verbal) and customer service orientation
- Familiarity with administrative software tools (e.g., Microsoft Office)
- Ability to work independently and as part of a team
Legal & Policy Compliance
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Right to Work in the UK: All employees must hold valid permission to work in the UK. Biometric identity checks are mandatory as per UK government regulations. Employers will follow NHS Scotland guidelines for legal compliance.
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PVG Scheme Membership:
- This role requires mandatory PVG (Protecting Vulnerable Groups) Scheme membership to protect vulnerable individuals.
- If you are not currently a PVG member, a new application must be submitted to Disclosure Scotland, and approval must be obtained before you can start.
- Note: Due to legislative changes as of 1 April 2025, this role may require enhanced police checks consistent with regulated worker status. Your Hiring Manager or Recruitment Team will provide further confirmation if changes apply. For full details visit PVG Scheme Guidance.
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Additional Considerations
- This position is part-time, and the salary will be adjusted pro-rata accordingly.
- Application Note: Due to anticipated high demand, this vacancy may close early if sufficient candidates have been identified. Act promptly to ensure your application is considered.
A Note on Accessibility
NHS Scotland is committed to inclusive recruitment. We will make reasonable workplace adjustments for disabled candidates, including those with long-term conditions or neurodivergence, as necessary.
Geographical Area
Location: Scotland (Specific clinic/hospital detais will be provided in the full advert)
Further Information & Contact
For the detailed job description and person specification, refer to the original advert linked at the bottom of the screen. If you have any questions, please reach out to:
Anita Talbot Recruitment Enquiries 📞 0131 242 1600 | ✉ anita.talbot@nhs.scot
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