NHS Lothian
252866 Patient Care Advisor
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
252866 Patient Care Advisor
NHS Scotland & Niddrie Medical Practice – Medical Practice Receptionist (Patient Care Advisor)
NHS Scotland values equality, diversity and the elimination of unlawful discrimination. We aim to create a workforce that is truly representative, ensuring all employees thrive in a respectful and supportive environment. Applications from all sections of society are warmly welcomed.
Role Summary
- Title: Medical Practice Receptionist (Patient Care Advisor)
- Hours: 35 hours per week
- Location: Niddrie Medical Practice, Edinburgh
- Salary: To be determined (TBD)
- Team: Four receptionists, five GPs, specialised nurses, a community link worker, a pharmacist, and practice management
About the Practice
Niddrie Medical Practice operates within a purpose-built, bright health centre, providing a modern and welcoming environment for delivering patient care.
Key Responsibilities
- Provide patient-focused reception services, maintaining professional, efficient, and friendly interactions
- Support the medical team in significant administrative functions within a high-volume, fast-paced environment
- Facilitate both telephone and in-person inquiries, ensuring patients receive accurate information and assistance
- Manage appointment bookings and patient communications, maintaining high standards of confidentiality and professionalism
- Utilise Vision, the practice’s clinical system, for effective administration and patient record management
- Collaborate with practice staff to improve patient service standards and streamline operational processes
- Embrace a forward-thinking attitude, proposing enhancements where possible to ensure efficiency and patient empowerment
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Person Specification
- Communication: Exceptional verbal and written communication skills
- Teamwork: Enjoys working as part of a cohesive and inclusive team
- Community Mindset: Willingness to engage with and support our patient-centred approach
- Computer Competency: Advanced proficiency in IT systems, including familiarity with database management and software tools preferred
- Adaptability: Ability to thrive in a fast-paced environment, paired with a strong motivation to learn and adapt swiftly
- Patient Care Focus: A natural ability to emotionally engage, empathetically support, and efficiently assist patients and fellow colleagues
Get help with your application
Your very own career expert that helps elevate your application to the next level.
** ideal but not essential**
- Prior experience working within a medical practice setting
- Knowledge or experience with Vision clinical systems
Training & Support
Vital offers comprehensive training and ongoing support for all new employees to ensure you excel in your role.
How to Apply
For further details of the role and an application form:
Please submit your completed application, along with a curriculum vitae (CV), to our Office Manager, Emma, via email at your earliest convenience.
Email: [ contact email to be formatted here ] (insert contact email directly in application process)
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills