Michael Page
2nd line IT Support
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2nd Line Support Analyst
As a 2nd Line Support Analyst, you'll oversee the day-to-day management and maintenance of IT systems, ensuring they run smoothly and efficiently. This role is essential in supporting the technology needs of the business and resolving any system-related issues promptly.
Client Details
This organisation operates within the Fintech industry, offering services to meet the evolving needs of its clients.
Description
- Manage and maintain IT systems to ensure optimal performance and reliability.
- Monitor system activities and troubleshoot any technical issues that arise.
- Collaborate with the Technology department to implement system upgrades and improvements.
- Support users with technical queries and provide solutions in a timely manner.
- Ensure data integrity and maintain system security protocols.
- Document system processes and create user guides where required.
- Coordinate with external vendors for system-related support and services.
- Stay updated on emerging technologies and recommend upgrades to existing systems.
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Profile
- Experience providing first and second-line IT support within a business environment, including the management and resolution of incidents, service requests, and technical issues.
- Experience using an IT Service Management (ITSM) platform, to manage incidents, requests, changes, and asset records.
- Experience maintaining accurate IT asset and configuration records, including hardware deployment, tracking, and lifecycle administration.
- Experience supporting Microsoft 365 and associated technologies, including Microsoft Entra ID, Intune, Azure, and other cloud-based services.
- Experience supporting end-user devices, enterprise applications, and collaboration tools within a corporate environment.
- Experience troubleshooting and resolving technical issues across desktop, mobile, cloud, and network services.
- Experience maintaining technical documentation, procedures, knowledge-based articles, and user guidance materials.
- Experience working with third-party suppliers and support providers to assist with incident resolution and service delivery.
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Job Offer
- A salary ranging from £36000 to £40000, dependent on the level of experience.
- A permanent position within the Technology & Telecoms industry.
- Hybrid working 2 days onsite in Harrogate.
- Additional benefits to be discussed during the recruitment process.
If you're interested in this role, apply now.
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