Veritas Workspace Solutions Limited
2nd Line It Support Engineer
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Second Line IT Support Engineer
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
Hybrid / On-site – Veritas Workspace Solutions
£30,000 – £35,000 per annum (depending on experience)
Veritas Workspace Solutions is a fast-growing provider of innovative workspace technologies, delivering seamless IT infrastructure and support to clients across the UK. We’re passionate about creating smarter, more efficient workplaces — and we’re now looking for a Second Line IT Support Engineer to join our dynamic, customer-focused team.
The Role
As a Second Line IT Support Engineer, you’ll act as the key escalation point for our first-line support team, ensuring complex technical issues are resolved quickly and efficiently. You’ll work across a wide range of technologies, supporting client systems, infrastructure, and applications.
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Day-to-day, You’ll
- Handle escalated tickets and provide remote and onsite technical support.
- Troubleshoot hardware, software, and network issues.
- Manage Active Directory, Microsoft 365, and Exchange environments.
- Support server administration and virtualisation technologies (VMware/Hyper-V).
- Monitor and maintain system performance and backups.
- Document solutions and contribute to internal knowledge sharing.
- Collaborate with senior engineers on IT projects and improvements.
About You
You’re a technically skilled problem-solver with excellent communication skills and a proactive mindset. You enjoy getting to the root cause of issues and delivering solutions that make a real difference to users.
Essential Skills
- 3+ years’ experience in an IT support role (preferably 2nd line)
- Strong knowledge of Windows desktop/server environments
- Experience with Microsoft 365 administration and support
- Understanding of networking principles (DNS, DHCP, VPNs, Firewalls)
- Excellent troubleshooting and customer service skills
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Desirable
- Experience with Azure AD, Intune, or cloud services
- Relevant certifications (CompTIA, Microsoft, ITIL, etc.)
- Experience of hosted PBXs (Gamma & Webex preferred)
- Full driving licence.
- Apple Mac macOS
Why Veritas Workspace Solutions?
At Veritas, We Believe Our People Are At The Heart Of Our Success. You’ll Be Part Of a Collaborative Team That Values Innovation, Learning, And Progression. We Offer
- Competitive salary (£30–£35k DOE)
- Ongoing training and certification support
- Opportunities for career growth
- Friendly, inclusive company culture
- Modern, flexible working environment
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