Salt
2nd Line IT Support Engineer (Intune & Freshdesk) - 3 month contract
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
3 month contract based in Manchester - Up to £280 a day - 2nd Line Support
IT Support, 2nd Line Support, M365, Microsoft, Entra ID, Intune, Freshdesk, 3 month contract, Manchester based (any of the following would be desirable but NOT essential - Azure, Google Cloud Platform, Linux servers, NinjaOne, Microsoft Copilot or Claude AI)
A financial services firm in Manchester are looking for a 2nd Line IT Support Engineer for a 3 month contract.
In this role, you'll be responsible for delivering high-quality technical support to ensure their internal systems, devices and infrastructure remain secure, reliable and fit for purpose.
Working closely with the Head of Internal IT, you'll play a key role in supporting their day-to-day operations, from onboarding new starters and managing user access to maintaining devices, troubleshooting technical issues and helping drive continuous improvements across our internal technology estate.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Provide first and second-line IT support for colleagues across the business.
- Manage the joiner, mover and leaver process, including device builds, user accounts and access permissions.
- Support and administer Microsoft 365, Entra ID, Intune, Freshdesk and other internal business systems.
- Manage company devices, software, licenses and IT assets, ensuring security and compliance.
- Troubleshoot hardware, software, networking and endpoint issues, escalating where appropriate.
- Maintain accurate documentation, ticket records and support internal audits and compliance activities.
- Leverage AI tools such as Claude AI, Microsoft Copilot and ChatGPT to identify opportunities for automation and drive productivity and efficiency improvements across the role.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Skills Knowledge & Expertise:
- Experience in an internal IT support or service desk environment.
- Strong troubleshooting and problem-solving skills across hardware, software and networking.
- Experience administering Microsoft 365 and Windows environments.
- Knowledge of endpoint management and device administration using tools such as Intune and Entra ID.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills