• Troubleshoot wired and wireless network issues.
• Support switches, wireless access points, DHCP, DNS and VLAN configurations under guidance from senior engineers.
• Assist with network documentation and monitoring.
• Liaise with third-party suppliers where appropriate.

Education Technology Support

• Support Management Information Systems (MIS) and associated educational software.
• Provide support during examination periods and key school events.
• Maintain classroom and curriculum technology.
• Support safeguarding, filtering and monitoring solutions in accordance with Trust policies.

Team Working

• Work collaboratively with colleagues across all Trust schools.
• Provide excellent customer service to teaching and support staff.
• Contribute to continuous improvement of IT services.
• Share knowledge and best practice with other members of the IT team.
• Participate in team meetings, training and professional development activities.

Essential Requirements

Experience

• Previous experience working within a school, academy trust or educational environment.
• Minimum two years' experience in an IT support role.
• Experience supporting Microsoft 365 environments.
• Experience troubleshooting Windows 10 and Windows 11 devices.
• Experience supporting printers, classroom technology and educational systems.
• Experience using an IT service desk or ticket management system.

Technical Knowledge

• Microsoft 365 administration.
• Microsoft Entra ID user management.
• Windows 11 / Windows Server
• Active Directory administration.
• Basic networking including:
  • TCP/IP
  • DNS
  • DHCP
  • VLAN concepts
  • Wireless networking
• Device deployment and management.

Personal Skills

• Excellent problem-solving ability.
• Strong communication and customer service skills.
• Ability to manage competing priorities.
• Professional and approachable manner.
• Commitment to safeguarding and data security.
• Full UK driving licence and access to a vehicle.

Desirable Requirements

• Microsoft 365 Fundamentals (MS-900).
• Microsoft Endpoint Administrator Associate (MD-102).
• CompTIA Network+.
• Cisco CCNA.
• Experience with Microsoft Intune.
• Experience with SharePoint administration.
• Experience supporting MIS systems such as Arbor, Bromcom or SIMS.
• PowerShell knowledge.

Working Arrangements

• Salary: £28,000 – £30,000 per annum depending on experience. The top of the range will typically apply to candidates with 3+ years’ relevant experience and/or a relevant certification (e.g. MS-900, MD-102, Network+, CCNA).
• Location: Academy Trust schools based in and around Uttoxeter
• Contract: Full Time, Full Year
• Hours: 37.5 hours per week, Monday to Friday, 08:00 - 17:00
• Travel: Regular travel between Trust schools required. Team members travel directly to their assigned site each morning; mileage is not paid for this travel.
• DBS Check: Enhanced DBS required

Why Join Us?

• Varied role across multiple schools.
• Supportive and collaborative IT team.
• Investment in training and certification.
• Opportunity to develop into a 3rd Line or Network Manager role as part of a growing Trust and IT team.
• Standard Trust pension scheme.
• 25 days annual leave plus bank holidays.
• Laptop provided.
• Varied work with opportunities to learn new skills.
• Meaningful work supporting education and improving outcomes for young people.

How to Apply

To apply, please email your CV to hello@evolveitsupport.co.uk.