Bluemoon IT Solutions
2nd Line IT Support Engineer
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£30,000-£35,000 per annum | Wollaston, Northamptonshire | Full time
Role Overview
Are you the person others turn to when a support issue needs deeper investigation? Do you enjoy working through problems methodically, keeping customers informed, and taking ownership until the solution has been fully tested and confirmed?
Bluemoon IT Solutions is looking for a 2nd Line IT Support Engineer | Microsoft 365 & Cloud, to become a key escalation point within our Service Desk team.
You'll work across a variety of customer environments, with a strong focus on Microsoft 365, identity and endpoint management, while also troubleshooting Windows Server, networking, and cloud technologies, and Line of Business applications.
Why Bluemoon?
Bluemoon is an established Managed IT Service Provider based in Wollaston, Northamptonshire. For more than 20 years, we have helped small and medium-sized businesses build secure, reliable, and productive technology environments.
We pride ourselves on long-term customer relationships, strong technical standards, and a practical, security-first approach. Our team enjoys solving problems together, sharing knowledge, and supporting each other's development.
You'll benefit from:
- Technical variety across a broad range of small/medium (SMB) customers and Microsoft-first environments.
- Involvement in professional services projects, migrations, and technology improvements.
- Exposure to experienced technical colleagues and real opportunities to learn.
- A supportive team culture that values ownership, collaboration, and continuous improvement.
- Career progression towards Level 3, Professional Services, or a technical specialism.
The Role
You'll have strong Microsoft 365 administration and troubleshooting experience, with knowledge of several of the following technologies:
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- Exchange Online, Teams, SharePoint, and OneDrive.
- Entra ID and Microsoft Intune.
- Windows 11 deployment, application support, and device compliance.
- Windows Server, Active Directory, Group Policy, DNS, and DHCP.
- Endpoint management, patching, backup, and security solutions.
- Networking fundamentals including TCP/IP, Wi-Fi, VPNs, switching, routing, and firewalls.
- Remote support, monitoring, and ticketing platforms.
- Cyber security best practice, including MFA, secure administration, and Conditional Access.
You do not need experience across every technology listed. We're more interested in how you approach troubleshooting, communicate with customers, and work as part of a team.
About You
You'll likely have between two and five years' experience in IT support, service desk, or Managed Service Provider (MSP) environments and be comfortable owning second-line issues from investigation through to resolution.
You will:
- Take a structured and methodical approach to problem solving.
- Take ownership rather than simply completing tasks.
- Communicate confidently with end users, managers, and business owners.
- Balance competing priorities effectively.
- Produce clear and useful technical documentation.
- Apply a security-conscious mindset to your work.
- Remain calm and organised when dealing with high-priority issues.
Desirable Skills
The following would be beneficial but are not essential:
- Microsoft Intune, Conditional Access, and Microsoft Defender technologies.
- PowerShell or other scripting and automation tools.
- Virtualisation, backup, firewall, switching, or VoIP platforms.
- Microsoft 365 migrations and onboarding projects.
- Microsoft, CompTIA, networking, or cyber security certifications.
- Familiarity with standards such as ISO9001, ISO 27001, and Cyber Essentials
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What Success Looks Like
Successful candidates will:
- Take ownership of complex tickets and deliver timely resolutions.
- Build confidence with customers through excellent communication.
- Improve the quality of escalations received from Level 1 engineers.
- Maintain clear documentation that benefits the wider team.
- Contribute positively to project work, continual improvement, and ISO 9001 / ISO27001 certification standards.
What We Offer
- £30,000-£35,000 salary, depending on experience and qualifications.
- 25 days annual leave plus bank holidays.
- Annual performance-related bonus scheme.
- Funded Microsoft and role-relevant technical certifications (subject to approval).
- Regular one-to-ones and annual performance reviews.
- Cycle to Work and Home & Tech salary-sacrifice schemes.
- Company smartphone for customer-site and on-call responsibilities.
- Paid overtime for approved out-of-hours and project work.
- On-call allowance, plus additional payment for qualifying call-outs.
- Free on-site parking.
- Team social events and a supportive working environment.
Working Hours and Location
This is a full-time role working 37.5 hours per week, Monday to Friday, 09:00-17:30.
The position is primarily office-based in Wollaston, Northamptonshire, with occasional visits to customer sites and the flexibility to support customers remotely where appropriate.
The current on-call rota is one week in six.
Requirements
You will need:
- A full UK driving licence.
- Access to a personal vehicle with appropriate business-use insurance for customer-site visits.
- The right to work in the UK.
Unfortunately, Bluemoon is unable to provide visa sponsorship for this role.
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