Quantum Care
2nd Line Support Engineer
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Role: 2nd Line Support Engineer
Contact: Full time, Permanent
Hours: 37 hours per week
Salary: 33,000 to £35,000 per annum, dependent on experience plus £5500 car allowance
Location: Head Office, Welwyn Garden City and regular travel across all our sites.
Quantum Care is a not‑for‑profit organisation dedicated to delivering exceptional care services to over 2,000 older people across Hertfordshire, Bedfordshire and Essex. We’re proud of the work we do—and we’re looking for someone who shares that pride.
We’re seeking a passionate, people‑focused 2nd Line Support Engineer who thrives on delivering outstanding customer service. You’ll be supporting colleagues with a wide range of technical abilities, so patience, empathy and clear communication are essential. If you enjoy solving problems, building relationships, and making a real difference, you’ll fit right in.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You’ll also have the chance to get involved in project work, contributing directly to Quantum’s ongoing digital development and future growth.
Technical Responsibilities
- Diagnose and resolve 2nd line incidents across Windows OS, Microsoft 365, Active Directory and networking
- Manage user accounts, permissions and group policies
- Support hardware including laptops, desktops, printers and mobile devices
- Troubleshoot connectivity issues (Wi‑Fi, VPN, switches, routers)
- Use remote support tools to resolve issues efficiently
- Assist with IT projects, upgrades and system improvements
- Provide on‑site support across multiple locations (full driving licence and own vehicle required)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Previous experience in this role is essential
What We Offer
If you’re ready to bring your skills and enthusiasm to our team, we’ll reward you with:
- Free Employee Assistance Programme offering 24/7 support for work, family and life
- Company pension scheme (after 1 year of service)
- Free DBS check
- Access to retail discounts and exclusive offers
- A supportive, values‑driven environment with real opportunities for career progression
Terms and conditions apply to all benefits.
This is an exciting opportunity to join a well‑established organisation where your work truly matters. We welcome applications from people of all backgrounds who have the right to work in the UK. Please note that we are unable to offer sponsorship at this time.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills