IP-People
2nd Line Technical Support (Managed Services)
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2nd Line Technical Support (Managed Services)
Are you an experienced IT Support Engineer with a background in the MSP space? Enjoy working a varied role, supporting and delivering customer solutions? Want to join a company where ideas are valued and you can make a genuine impact? If so, please see below:
We're seeking a technically capable and customer-focused Support Engineer to join a collaborative team delivering IT support and project services to a diverse client base across Yorkshire and the wider UK. This is an excellent opportunity for someone who enjoys a varied role, combining technical support, client-facing work, and involvement in infrastructure projects.
The Role
You'll be responsible for delivering high-quality technical support and assisting with the deployment and maintenance of IT solutions for a broad range of customers.
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Key responsibilities include:
- Providing remote and onsite technical support (2nd Line level)
- Diagnosing and resolving hardware, software, and infrastructure issues
- Configuring and deploying new equipment and devices
- Supporting IT installations and customer projects
- Working across a variety of Microsoft and networking technologies
- Delivering excellent customer service and maintaining strong client relationships
What We're Looking For:
- Experience supporting:
- Windows 10 and Windows 11
- Windows Server
- Microsoft Azure
- Microsoft 365
- Networking including TCP/IP, LAN, WAN, switching, and firewalls
- Ability to travel to customer sites across the local area
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Essential Skills & Experience:
- Experience within a MSP environment
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service abilities
What's On Offer
- Hybrid working
- Private medical / dental
- Company pension
- Company events and team activities
- On-site parking
- Ongoing training and development opportunities
- Supportive and collaborative working environment
If you're looking for a role where you'll gain exposure to a broad range of technologies, work closely with customers, and play an important part in a growing technical team, we'd love to hear from you.
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