Klipboard
3rd Line Engineer - Support
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3rd Line Engineer - Support
3rd Line Support Engineer –Remote (with hybrid office working) – Klipboard
At Klipboard we’ve introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
About Klipboard
Klipboard provides specialist software, services, and support to deliver fully integrated trading and business management solutions to companies in the distributive trade worldwide. With unique expertise in ERP/SaaS solutions, Klipboard serves a diverse base including wholesalers, distributors, retailers, and traders ranging from small businesses to multinational enterprises. Our offices operate globally, including the UK, Ireland, Netherlands, South Africa, Kenya, and North America.
Our mission is to design and deliver high-performance, integrated ERP solutions that empower customers to:
- Source effectively
- Stock efficiently
- Sell profitably
- Service competitively
Klipboard is a global, growing business that leverages AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We seek curious, adaptable professionals passionate about technology and committed to combining innovation with human insight and communication.
The Role: 3rd Line Support Engineer
We are hiring a 3rd Line Support Engineer to transition from traditional IT solutions to advanced cloud and security technologies. The successful candidate will have strong expertise in Microsoft technologies (such as Windows Server, Active Directory, and Microsoft 365) while developing advanced cloud and security knowledge:
Core Focus Areas
- Azure Cloud & Virtual Desktops
- Microsoft Sentinel
- Microsoft Defender for Cloud
- Privileged Identity Management
- Microsoft Defender for Endpoint
Operating in a fast-paced MSP environment, the role includes ensuring the availability, performance, and security of customer cloud workloads.
Key Responsibilities
- Provide high-quality support for incidents and service requests through Active Directory, Entra ID, Group Policy, Intune, Exchange Online, Windows Server, and Azure Virtual Desktop.
- Respond to proactive alerts for Microsoft Azure (IaaS/PaaS/SaaS) and Microsoft 365 services to identify and address operational risks.
- Investigate and resolve security alerts covering user accounts, suspicious activity, antivirus triggers, and Endpoint Detection and Response (EDR) notifications.
- Apply and test automated security and application updates to maintain and improve customer environments.
- Ensure operational integrity, performance, and security of cloud-based services through monitoring and troubleshooting.
- Collaborate with internal and customer teams to implement migrations and deliver solution-driven improvements.
- Maintain regular client communication via Service Desk tools, email, and Teams meetings.
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Working Arrangements: Hybrid & Flexible
Office Requirements
On-site presence: 3 days in Bromsgrove office, 2 days remote. All home-working equipment provided.
Core Hours & On-Call
Shift cycles alternate weekly:
- Week 1: 6:30 AM – 3:00 PM
- Week 2: 9:00 AM – 5:30 PM
- Week 3: 10:00 AM – 6:30 PM
- Week 4: 1:30 PM – 1:00 AM
Includes paid on-call rotations and occasionally out-of-hours work (with pay for overtime).
Ideal Candidate Profile
Essential Qualities
- Exceptional communicator, prioritising customer satisfaction.
- Strong interpersonal skills to work collaboratively with teams and clients’ IT representatives.
- Experience in a Service Desk environment, proven ability to manage multiple prioritised tasks.
- Eagerness to upskill in cloud computing, IT security, and Microsoft technologies, including relevant certifications.
- Detail-oriented problem-solver with meticulous attention to task execution.
Technical Skills
** Windows Server & Active Directory**
- Hands-on experience with Active Directory, Group Policy, File/Print services, Remote Desktop Services.
- PowerShell scripting proficiency (Bash or Python scripting are beneficial).
Networking & Connectivity
- Strong understanding of TCP/IP networking and VPN implementation.
Microsoft 365
- Experience in email, OneDrive, Teams, and SharePoint administration.
Azure & Cloud
- Administration of Entra DS (hybrid and standalone).
- Experience with Azure Virtual Desktop, virtual networks (vNets), and storage accounts.
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Security
- Background in security tools (antivirus, email filtering, web filtering, RBAC).
Required Experience
Prefer the following qualifications and experience:
| Domain | Years of Experience |
|---|---|
| Active Directory | 3+ |
| Microsoft Windows Server | 3+ |
| IP Networking | 2+ |
| Azure Administration | 1+ |
| Entra DS Administration | 3+ |
| Microsoft 365 Admin | 3+ |
| 3rd-Line Support | Desirable |
Additional Desirables
- Active Microsoft Azure & 365 certifications.
- Experience within a Managed Service Provider (MSP) environment.
Why Join Klipboard?
We are excited to launch under our new name—Klipboard (formerly Kerridge Commercial Systems). Our brand now encompasses expertise across trade, retail, automotive, transport, manufacturing, and field service management.
Currently, we are scaling rapidly. This is an exciting time to join us as we enter our next phase of growth. Our vision? To continue evolving as a technologically progressive organisation that values people and innovation.
Equal Opportunities & Wholehearted Welcome
Klipboard is a global, diverse company. We value cultural diversity and the unique strengths that a diverse workforce brings. Our commitment to an inclusive culture ensures that equity and belonging are as fundamental as our business success.
A Note on Applications
We recognise that women and underrepresented groups might hesitate to apply unless they fully meet every criterion. We encourage you to submit an application regardless: Technology skills come in various forms. If you’re passionate about this role and believe you fit our culture, we’d love to hear from you!
Research confirms that teams composed of multiple perspectives excel. At Klipboard, we thrive where differences spark monumental progress. If this resonates with you, apply today!
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