LIMA
3rd Line Modern Workplace Engineer
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3rd Line Modern Workplace Engineer
3rd Line Modern Workplace Engineer
Join LIMA as a 3rd Line Modern Workplace Engineer and take on a role where your expertise will directly influence the quality, stability, and performance of our customer environments. You will work on varied and technically challenging issues, support minor project activity, and act as a trusted escalation point for the Modern Workplace team.
You will also help develop 2nd Line Engineers by sharing knowledge, coaching others, and raising technical standards across the team. Working closely with colleagues across the business, you will build strong internal and client relationships through clear, confident communication, while continuing to grow your own technical expertise. In return, LIMA will invest in your development through:
- Internal and external training
- A clear progression path
- Exposure to complex Azure and private cloud environments where availability, performance, and uptime really matter.
Day to Day Responsibilities
You will take pride in quality work, collaboration, and positive customer outcomes; you will make a difference by:
- Owning incidents across customer and LIMA cloud environments, using sound judgement to resolve issues efficiently and professionally.
- Keeping customers and stakeholders informed with clear, timely updates that build confidence and support SLA delivery.
- Acting as a trusted escalation point, sharing knowledge with the wider team and supporting clear, customer-friendly communication.
- Progressing recurring or long-standing incidents through ITIL problem management to improve service reliability.
- Supporting planned changes and release activities with careful preparation, delivery, documentation, and communication to minimise service impact.
- Contributing to the on-call rota as an escalation engineer, supporting LIMA customers outside standard business hours and weekends on a 1-week-in-4 rota.
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Essential Skills and Experience
This role is ideal for someone who:
- Enjoys solving complex problems
- Communicates clearly with both technical and non-technical audiences
- Understands the importance of managing risk, impact, time, and customer expectations
You will use:
- Strong troubleshooting skills
- Accurate record-keeping
- An ITIL-aligned approach to improve secure, reliable customer environments
Technical Proficiencies
- Windows Server Administration across:
- Microsoft Azure services (compute, networking, storage, backup, monitoring, governance)
- Azure Virtual Desktop and secure remote access solutions
- Microsoft Entra ID, hybrid identity, MFA, Conditional Access, and privileged access management
- Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, licensing, service health)
- Microsoft Intune, Autopilot, compliance policies, app deployment, and Windows update management
- Microsoft Defender and Purview for security, compliance, data protection, and threat protection
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Preferred Qualifications and Experience
We value people who:
- Keep learning and bring a broad understanding of the technologies supporting great customer outcomes
Ideal qualifications/skills include:
- Current Microsoft certifications such as:
- AZ-104
- AZ-140
- MS-102
- MD-102
- MS-700
- SC-300
- Equivalent hands-on experience
- Active Directory/Azure AD identity management (e.g., ADConnect/ADFS)
- Group Policy, Remote Desktop Services, and Certificate Services
- Understanding of supporting technologies such as:
- DNS
- DHCP
- NPS
- DFS
- Print services
- SQL knowledge
- Citrix DaaS and Netscaler
- Nerdio
- ITIL Foundation certification or equivalent service management awareness
About LIMA
At LIMA, we help organisations achieve their ambitions through:
- Insight-led technology strategy
- Managed services that enhance resilience, drive performance, and support sustainable growth
We know our success is powered by our people and are proud to be a Great Place to Work™ company for the second year running.
Our team consistently highlights that the best thing about LIMA is our people. We recognise their hard work with:
- Competitive salaries
- Professional development opportunities
- Wellbeing support
- A strong benefits package
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