Armstrong Talent Partners
3rd Line / Network Support Engineer
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In this role, you’re not just resolving incidents, you’re defining how systems behave under pressure. This role sits as the technical escalation point from 2nd line.
You’ll combine deep technical expertise with strategic thinking, stepping in when systems fail, but also ensuring they fail less often.
What You’ll Be Doing
- Own and resolve incidents that cannot be solved at lower tiers
- Troubleshoot across Networking, Compute / Servers, Virtualisation platforms and Storage.
- Contribute to infrastructure projects, migrations, upgrades, capacity expansion
- Collaborate with vendors and third parties on escalations, fixes, and design improvements
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What You’ll Bring
- Experience in a 3rd Line / Infrastructure / Network or Escalation Engineer role
- Deep expertise across multiple domains
- Advanced Windows Server and/or Linux administration
- Virtualisation (VMware vSphere, clusters, HA/DRS, replication)
- Strong networking knowledge (layer 2/3, firewalls, load balancing concepts)
- Storage systems and performance tuning
- Comfortable working in structured environments (ITIL, change control, SLAs)
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Desirable (but impactful)
- Experience in hyperscale or colocation data centres
- Exposure to cloud and hybrid infrastructure (Azure, AWS, private cloud integration)
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