Sanderson
3rd Line Support Analyst
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
3rd Line Support Analyst
Permanent
Glasgow
Salary circa £34k + On call + Package
Fantastic new opportunity to the market to join our Glasgow-based technology services client. The business is now recruiting for an experienced and technically-driven 3rd Line Support Analyst, as they continue to grow their operations team in Glasgow.
You will act as the highest level of technical escalation within the support function, tasked with diagnosing and resolving issues across infrastructure, cloud and networking as they arise.
This is an excellent opportunity for a senior technical professional who enjoys troubleshooting challenging issues, driving continuous improvement and working with modern cloud and data centre technologies.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities:
- Handling technical incidents and service requests.
- Resolving infrastructure, server, storage, virtualisation, and networking issues.
- Support and maintain cloud and hosted customer environments.
- Co-ordinating and owning support tickets, ensuring service levels are maintained.
- Maintenance of core service platforms, including patching and incident resolution.
- Liaising with 3rd party vendors and customers.
- Creating and maintaining technical documentation.
Technical Skills & Experience (A blend of):
- Physical troubleshooting and installation skills across predominantly Windows servers.
- Experience with storage platforms and backup technologies.
- VMware or Hyper-V expertise.
- Networking and Firewall experience across Cisco and Fortigate.
- Experience working within ITIL-based service environments.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Desirable:
- Experience of working within an MSP.
- Linux administration experience.
- Experience supporting enterprise cloud platforms.
- Veeam Backup & Replication.
If you're a highly skilled infrastructure professional looking to play a key role within one of Scotland's leading technology and data centre organisations, please forward an updated CV to lee.johnston@sandersonplc.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills