Veritas Workspace Solutions Limited
3rd Line Support
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Network & Infrastructure Engineer
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Location
London / Hybrid
Salary
£45,000-£55,000 DOE
About The Role
Veritas Workspace Solutions is a growing Managed Service Provider (MSP) delivering networking, cloud, cyber security, telecommunications, and IT infrastructure solutions to businesses across the UK.
We are looking for an experienced Network & Infrastructure Engineer to join our technical team. This is a hands-on role combining project delivery, customer support, infrastructure design, and technical consultancy across multiple client environments.
This position is ideal for someone who enjoys working with a variety of technologies, visiting customer sites, delivering projects, and acting as a trusted technical advisor.
Key Responsibilities
- Design, implement, and support customer network infrastructure.
- Configure and maintain routers, switches, firewalls, and wireless networks.
- Support LAN, WAN, VPN, and SD-WAN environments.
- Troubleshoot complex network and connectivity issues.
- Manage VLANs, routing, and switching configurations.
- Support Microsoft 365 and Azure cloud environments.
- Maintain Windows Server and Active Directory infrastructure.
- Support VMware and Hyper-V virtualization platforms.
- Deliver infrastructure upgrades, migrations, and deployment projects.
- Monitor network performance, availability, and security.
- Assist with cyber security improvements and best practices.
- Conduct customer infrastructure reviews and technical assessments.
- Participate in customer onboarding and service transitions.
- Assist with technical pre-sales and solution design activities.
- Produce and maintain technical documentation and network diagrams.
- Provide remote and onsite support across customer environments.
- Act as a senior escalation point for complex technical issues.
- Work closely with vendors, carriers, and technology partners.
- Visit customer sites across London and the South East as required.
- Identify opportunities to improve customer infrastructure and resilience.
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Essential Skills & Experience
- 3+ years' experience in a Network Engineer, Infrastructure Engineer, or similar role.
- Strong understanding of IP addressing, subnetting, DNS, and DHCP.
- Knowledge of TCP/IP, UDP, ICMP, and core networking protocols.
- Strong understanding of routing, switching, and VLAN technologies.
- Experience with Fortinet, Sophos, Cisco Meraki, or equivalent networking platforms.
- Experience supporting Windows Server, Active Directory, and Microsoft 365.
- Experience with VMware or Hyper-V environments.
- Strong troubleshooting and diagnostic skills.
- Excellent customer-facing communication skills.
- Full UK driving licence preferred.
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Desirable
- CCNA, CCNP, or equivalent certification
- MSP experience
- Azure certifications
- VoIP and telecommunications experience
- Cyber security knowledge
What You'll Get
- £45,000-£55,000 DOE
- Ongoing training and certification support
- Exposure to a wide range of technologies and customer environments
- Opportunities to work on networking, cloud, and infrastructure projects
- Involvement in customer onboarding and pre-sales consultancy
- Genuine career progression within a growing MSP
- Friendly and supportive team environment
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