You will take ownership of student communications and digital content, ensuring information is clear, accessible and consistent, and coordinate key student surveys and feedback mechanisms (e.g. NSS, PTES, PRES), helping to drive improvements in engagement and satisfaction. The role also involves supporting committees, panels and formal processes, contributing to the effective operation of student experience governance within the Faculty.

As a senior member of the team, you will line manage a Student Experience Officer, providing day-to-day direction, support and development. You will also act as a visible and approachable point of contact for students, offering guidance and working with colleagues across academic and professional services teams to resolve issues and enhance the overall student journey.

You will use insight and feedback to support continuous improvement, deputise for the Student Experience Manager where required, and contribute to ensuring a consistent and high standard of service delivery across both campuses.

The successful candidate will be required to work across both the Greenwich and Medway campuses to support Faculty events. As a result, the postholder may choose to be based at either campus. Please note that staff based at the Medway Campus are not eligible to receive London Weighting.

For an informal discussion about the post please contact Laura Nagle, Student Experience Manager l.nagle@greenwich.ac.uk

Should you have any queries please contact the People Directorate Team on peopleoperationsdmin@gre.ac.uk

Further details of the fantastic benefits and what we offer can be found here: Our benefits - what we offer | Jobs and careers | University of Greenwich and information on the university’s working principles: Working Principles and Guidelines | Documents | University of Greenwich

To apply, please visit the University of Greenwich vacancies page and complete all details, including the supporting statements (please note attached CVs and personal statements will not be seen by the recruitment panel at the application stage): Current Vacancies - Jobs at Greenwich

We are looking for people who can help us deliver our mission of transforming lives through inspired teaching and research, through our values.

Academic Career Pathways

We are committed to building a strong, diverse workforce that reflects the communities we serve. We particularly encourage applications from [protected characteristic(s)], who are currently under-represented within the University of Greenwich at these levels/within these areas.

We do this through taking positive action such as encouraging applications from Black, Asian and Minority Ethnic, care leavers, disabled and LGBT+ people. As part of our commitment to Equality, Diversity and Inclusion, Time to Change Employer Pledge/Mentally Healthy Universities, we are committed to promoting and supporting the physical and mental health of all our staff, and removing barriers to improve inclusion.

We encourage applicants to disclose experience of mental health problems so we can support them fully during our recruitment process and make any necessary reasonable adjustments. Any information disclosed will be kept confidential and separate from the job application form.

We are making significant strides to understand and continuously improve our employees’ experience and we are committed to implementing progressive diversity talent management.

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