National Highways
[7102] Control Room Operator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
[7102] Control Room Operator
Control Room Operator (Road Network Management)
Location: Wakefield, West Yorkshire Shift Pattern: 24/7, 6 days on/3 days off ( rotating shifts including early, late, night, and rest days ) Salary: £36,262.50 (base + 25% shift allowance) rising to £37,762.50 after probation
About the Role
As a Control Room Operator, you’ll be the critical first point of contact for roadside incidents, ensuring swift action, safety, and smooth recovery for drivers, businesses, and communities. Your role involves real-time decision-making, incident management, and coordination across emergency services, maintenance teams, and traffic systems.
Every shift presents a unique challenge in our Regional Operations Centre, from monitoring live traffic to mobilising response teams. No two days are the same—this is a fast-paced, dynamic environment where passion, integrity, and teamwork drive meaningful impact.
You’ll work across West Yorkshire’s key road networks, based at National Highways’ Regional Operations Centre in Wakefield.
Key Responsibilities
- Real-time traffic monitoring: Use advanced tools such as CCTV cameras, traffic sensors, and real-time data feeds to track live conditions, congestion, and incidents.
- Incident response: Lead immediate action for accidents, breakdowns, or severe weather—including dispatching teams, coordinating emergency services, and implementing road closures/diversions.
- Public safety communication: Provide accurate updates to road users via variable message signs, media outlets, and traffic information services.
- Stakeholder coordination: Collaborate with police, fire services, local authorities, and maintenance crews to manage safety and operational efficiency.
- Road maintenance & construction: Support scheduled work to minimise disruption while maintaining traffic flow and safety.
- 24/7 accountability: Operate across all shifts (early mornings, early evenings, nights) with a structured 6-day on, 3-day off roster.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About You
We’re seeking colleagues who thrive under pressure, communicate with clarity, and prioritise safety above all else. These traits are essential in a role that requires ownership, adaptability, and resilience.
Skills & Requirements
- Problem-solving and quick decision-making skills.
- Excellent communication—telephone manner, clarity under stress.
- Ability to work calmly, confidently, and efficiently in high-pressure scenarios.
- Technologically adept—comfortable with new systems and software.
- High typing proficiency (critical for recording actions and updates).
Educational & Experience Requirements
- GCSE Maths and English (Grade C/4 or equivalent)—experienced staff without these qualifications may still be considered.
- Willingness to work flexible shifts (part of a 24/7 duty rotation).
- LGBTQ+, BAME, disability-friendly, and neurodiverse workforces are welcome—National Highways celebrates diversity.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Us?
Purpose & Impact
Our mission is simple: keep England’s motorways and major A-roads safe, reliable, and free-flowing. Our work impacts millions of travellers daily—whether businesses relying on commercial routes or families navigating school runs.
Across 4,500 miles of roads:
- Manage over 39,000 customer enquiries monthly.
- Plan and execute maintenance activities for a seamless network.
- Drive efficiencies that reduce congestion, enhance technological integration, and improve public services.
Your contribution directly improves people’s journeys.
Core Values
Operating with:
- Passion in every detail.
- Integrity—consistency in the face of pressure.
- Safety-first at all times.
- Teamwork—collaboration with diverse stakeholders from mechanics to emergency responders.
- Ownership—taking pride in your role and its broader impact.
We’re proud to be UK’s largest road network maintenance and operations organisation, redefining damages, incidents, emergency care, and future-proofing transport.
Interested?
Explore our Regional Operations Centre and mission further by visiting: [Hypothetical National Highways Control Rooms Page]
Applications may close early due to high demand—secure yours before the deadline.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills