South East Coast Ambulance Service NHS Foundation Trust
999 Telephone Triage Nurse/Paramedic - Medway
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999 Telephone Triage Nurse / Paramedic – Emergency Operations Centre
Band 6 | NHS Agenda for Change | £39,959-£48,117 per annum
Location: Medway (East) & Crawley (West)
Type: Permanent
Availability:
- Part-time & Full-time positions
About the Role
Join South East Coast Ambulance Service NHS Foundation Trust as a 999 Telephone Triage Nurse or Paramedic in the Emergency Operations Centre (EOC).
"Step up your clinical skills—join our Emergency Operations Centre Clinical team and shape urgent and emergency care from the first call."
About the Position
We are seeking experienced and compassionate clinicians to work at the heart of our "virtual care" model. This role involves:
- Providing remote clinical assessments, referrals, or home management advice using clinical decision support software.
- Full training and ongoing support available as part of a development pathway for Band 5 Adult Nurses progressing to Band 6, or for established Band 6 paramedics and nurses.
Applied on-call shifts (including evenings, nights, weekends, and bank holidays) are approved through Section 2 (Agenda for Change) payment, which applies to existing staff as well.
Key Dates
- Clinical Assessment: Online (Wednesday 29th July 2026)
- Interview: Face-to-face (Wednesday 5th August 2026)
Main Duties
Clinical Responsibilities
- Provide remote clinical assessments via IT systems, ensuring referrals/advice are accurate and timely for patients calling the 999 service.
- Prioritise and manage urgent cases to guarantee patient safety and appropriate resource allocation.
- Coach and support Emergency Medical Advisors (EMAs) and dispatch teams within the EOC.
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Communication & Collaboration
- Communicate effectively with patients, carers, colleagues, and healthcare professionals, favourably coordinating referrals to optimise care.
- Act as a clinical leader, supported by decision-making skills in safeguarding, capacity, and consent.
Benefits
- NHS pension scheme access
- Minimum 27 days' holiday annually, increasing after 5+ years
- Continuous professional development opportunities
- Salary sacrifice schemes (cars/bikes)
- Occupational health and counselling services
- Award-winning wellbeing hub
- NHS employee discounts and savings
Starting Details
- The starting salary for new NHS recruits is the bottom of their appointed band unless relevant NHS/experience is proven.
- 24/7 shift patterns mean weekend and night work. Applicants must be within 45–60 minutes' travel of a contact centre.
- Vaccination status considerations (in line with NHS policy).
Additional Notes
- DBS check required (level detailed in the condition of offer letter).
- Convictions declarations may be required pre-interview.
- Mandatory pauses for envisaged childcare or lactation breaks (available per Trust policies).
Inclusivity & Equality
The Trust is committed to equality of opportunity and actively encourages applications from:
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✔ Disabled individuals ✔ Care experienced candidates ✔ Black, Asian, Minority Ethnic (BAME) groups and other under-represented backgrounds
Guaranteed interviews for disabled script-specific candidates who meet essential selection criteria.
Candidate Eligibility
- No applicants under 18 years old
- Basic/standard mastering health compensation and affiliation requirements
Selection Process
- Trac application completed (check eligibility via linked checklist upon submission)
- Shortlisting → Online clinical assessment (29/07/2026) → Interview if progressed (05/08/2026)
Note: Only shortlisted candidates will be contacted via Trac Jobs—check regularly for updates.
Applications in alternative formats (large print, braille) available on request: recruitment@secamb.nhs.uk
About South East Coast Ambulance Trust
- One of the UK’s largest ambulance services, serving Kent, Surrey, Sussex, London and Isle of Wight.
- Latest in emergency tech and state-of-the-art facilities
- Family-friendly and flexible working policies
How to Apply
Complete your application via [Trac Jobs here](
Note: Volumes may lead to early vacancy closure. Apply early.
✔ Involve current employees to the level of existing internal handbooks if required. Proceed confidently.
Follow Us
- Twitter: @SECAmbRecruit
- Facebook: SECAmb NHS Recruitment
- LinkedIn: South East Coast Ambulance Service NHS Foundation Trust
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