Brightwell
Academy Pensions Administrator
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Join our growing company with a multi-award winning training programme!
Our next Academy starts on Monday 7th September
The Opportunity
Brightwell's Pensions Academy Training Programme will equip you with the knowledge, skills, and experience to deliver a best-in-class administration service to our members, all in accordance with Brightwell’s service contracts and agreed administrative procedures. The programme will enable you to serve members confidently and competently, and administer a wide range of casework types, including transfers, retirements, data, and bereavements processes.
The Academy programme comprises the following four elements:
- Route To Competency (RTC): Hands-on learning groups of processes, with a “buddy”, enabling you to demonstrate successfully completing casework on your own.
- Award in Pensions Essentials (APE): Dedicated training sessions to equip you with complementary knowledge and insight to achieve this Pensions Management Institute accredited qualification.
- Pensions Technical: Dedicated training sessions focusing upon the technical pension’s knowledge and insight, including calculations, required for the pension scheme.
- Leadership Development: You will participate in our soft skills development programme focusing on relationship building, active listening, change management, performance, and coaching.
Offering a salary of £26,300, it takes approximately 9-12 months to complete the programme, during which time you will be office-based Monday to Friday. Once you have been successfully signed off for all programme requirements, you will be promoted to the role of Pensions Administrator and your salary increased accordingly!
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Who are we looking for?
We are looking for people who are ambitious, highly motivated to learn, and commercially minded. Candidates must have a strong work ethic and high levels of numeracy, as well as an ability to work under pressure to achieve timescales without compromising quality.
Essential Experience/Skills/Attributes:
- Strong communication skills, both written and verbal
- Can-do approach
- Passionate about excellent customer service
- Strong numeracy skills
- Ability to work to deadlines
- Basic IT skills (use of Microsoft Office)
- Good attention to detail
- Ability to adapt to change in a fast-paced working environment
Desirable Experience/Skills
- Maths and English GCSE (or equivalent qualification) at a high grade (5-9).
What should you expect in the process?
If shortlisted, you will be invited to attend a face-to-face interview. Prior to your interview, you will be asked to undertake some basic research on a topic and to discuss your findings in the interview.
If you require any particular arrangements in order to attend and/or participate in the assessment process, please include details with your application.
If you are successful, you will be enrolled onto the next Pensions Academy Training Programme intake and will start your career with Brightwell on 7th September 2026.
Brightwell
Brightwell's Pensions Academy Training Programme won the 2023 Learning, Development & Talent Retention Pinnacle Award hosted by the Pensions Management Institute and the 2023 Training Scheme of the Year hosted by the Professional Pension's Rising Star Awards.
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We are the primary service provider providing fiduciary management services, member services, operational, and secretariat services to the BT Pension Scheme (BTPS) and the complete pensions administration service to the Mineworkers Pensions Scheme (MPS) - two of the largest defined benefit pension schemes in the UK. Brightwell also provides fiduciary management services to the defined benefit section of the EE Pension Scheme (EEPS).
Why Brightwell?
As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including:
- Annual performance bonus of 3 – 7%
- 25 days holiday (increasing to 30 with service) plus bank holidays.
- A pension with 15-17% employer contributions (depending on age).
- 8 x salary Life Insurance.
- Generous family-friendly policies, including up to 26 weeks full pay (maternity, adoption, and paternity leave)
- Free health assessments.
- Health cash plan.
- Professional study support.
- Employee Assistance Programme and free Wellhub wellness network platform access.
- Free parking.
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Our Pensions Academy Training Programme is the ideal opportunity to develop new skills and experiences and to embark on a career in pensions administration.
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