Acas
Acas Adviser
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We recruit Advisers across Manchester, Glasgow, Newcastle-Upon-Tyne and Nottingham.
Hybrid working arrangements will be available and the balance between home and workplace is to be agreed with the line manager.
You will be asked to express one location preference during the application process. We plan to regularly appoint across all 4 hubs. Appointments will be made in merit order based on location choice. If you are successful and have indicated a location preference that is currently unavailable you will be held on a 12-month reserve list. We will make further offers when vacancies become available.
During the induction period you may be required to attend the office more regularly. Part time working is available at a minimum of 25 hours. Please note that any agreement on part-time working hours is subject to agreement that the initial training period (10 weeks) will be completed on a full-time basis. We cannot currently accommodate requests for compressed hours or term-time only working.
Please be aware that this role can only be worked in Great Britain and not overseas.
Job Summary
Are you interested in learning about Employment Law?
Do you enjoy helping people?
Are you interested in working with a diverse range of customers?
Do you want to make a difference to working lives in Great Britain?
If so, the Acas Adviser Role could be perfect for you.
The Acas Helpline is a fast-paced telephone-based advice service and often a customer’s first experience of Acas. People generally contact Acas when they have encountered a problem at work and need advice and guidance on what options are available to help resolve the problem. Our customers can range from HR professionals with a lot of experience, to employers needing professional advice, through to extremely vulnerable workers at risk of exploitation.
A 12-week comprehensive training programme will be provided therefore no prior Employment Law experience is required.
The Adviser Role:
- Delivers impartial employment law advice to required standards across relevant channels, tailoring it to individual needs
- Deciphers complex information asks relevant questions to establish the root cause of an issue to ensure appropriate advice is provided
- Identifies appropriate options and communicates clearly next step guidance, tailoring it to individual customer needs
- Referring on to other Acas areas or other government services
- Promotes Early Dispute Resolution utilising appropriate online guidance
- Manages conflict understanding the customer needs and circumstances
Job Description
Accountabilities include:
- The effective and efficient delivery of impartial employment law advice through appropriate channels to agreed call quality standards.
- Acting independently, impartially, confidentially and with sensitivity always, and in accordance with Acas policies and principles.
- Maintaining and developing own knowledge and skills through Continuous Professional Development (CPD) to ensure high-quality advice and service is provided to customers.
- Effectively engage in coaching, and other activities to maintain and enhance performance in the role.
- Collaborate effectively with colleagues to share knowledge and expertise.
- Promoting the benefits of early dispute resolution, influencing callers appropriately.
- Identifying appropriate referrals, both to other Acas services and to external organisations such as the enforcement agencies.
- Follow schedule requirements through the principles of “right place, right time” to contribute to the effective delivery of a point of demand telephone service.
- Promote customer participation in the Customer Survey to contribute to Acas’s organisational understanding of our customers.
- Collate accurate data regarding the nature of customer calls.
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Who We Are
Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent, manage and resolve workplace issues.
Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent, manage or resolve workplace problems.
Acas: Britain’s Workplace Experts
Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards; it has been Disability Confident Highly Commended, a Pay Gap award winner, and an Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.
Person specification
Experience
Essential Criteria:
- Strong verbal communication skills
- Providing good customer service
- Good influencing skills
- Ability to understand and manage own emotions, as well as the emotions of others.
- Overcoming challenges and defusing conflict
- Ability to work at pace within a busy environment
- Able to interpret information to identify relevant details
Please come along to our virtual information session.
You will hear from current Acas staff about working for Acas, the Adviser role and the Advice & Business Solutions Function.
- Date: Wednesday 22nd July
- Time: 1PM - 2PM
Please click here to join meeting
You will also find further information in the attached candidate information pack.
The Application Form - Acas Helpline: Adviser Campaign Application Pack, Rise 360 (articulate.com)
We recommend reviewing the candidate pack and attending the virtual information session before submitting your application.
Behaviours
We'll assess you against these behaviours during the selection process:
- Communicating and Influencing
- Making Effective Decisions
Alongside your salary of £30,120, Advisory, Conciliation and Arbitration Service contributes £8,725 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
We’re Big Believers In Rewarding People For The Amazing Work They Do, Take a Look At Some Of The Fantastic Benefits We Offer:
- Learning and Development;
- Health and wellbeing;
- Pension scheme;
- Cycle to work scheme;
- Interest free season ticket loans;
- Volunteering opportunities.
Could you ask for any more?
You’ll have access to a Lifestyle website, where you’ll be able to grab savings over a wide range of products from holidays to your weekly shop.
To find out more please check out - Working for Acas
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
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Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.
How To Apply
Please click on the 'Apply now' button.
As part of the application process, you will be asked to complete:
A 250-word statement on the following Behaviours: Communicating and Influencing and Making Effective Decisions.
Should a large number of applications be received, an initial sift may be conducted using the -
Lead Behaviour: Communicating and Influencing
Candidates who pass the initial sift may be progressed to a full sift of all the above requirements or progressed straight to assessment/interview.
If a large number of applications meet the minimum standard an interview wait list may be created for this position. This means that if you have met the minimum requirements at sift you may be placed at a ‘Hold’ status for up to 12 months and if we are able to invite you to an interview we will be in touch.
Interview Details
If you have successfully passed sift, you will be invited to an interview via MS Teams which is likely to take place either week commencing 31st August or 7th September please note this is subject to change.
The interview will be a Strength and Experience interview and will also include an exercise to assess Experience. Details of the exercise will be sent in advance of the interviews. The following Essential Experience criteria will be assessed at Interview –
- Overcoming challenges and defusing conflict.
- Ability to work at pace within a busy environment.
- Able to interpret information to identify relevant details - Assessed via the Interview Exercise
A reserve list will be created for this position; this means that if you have passed the interview, but we cannot immediately offer you this position, you will be placed on a reserve list for 12 months and may be considered for similar positions during that time.
Reasonable Adjustments
As a Disability Confident Leader, Acas Is Committed To Creating An Inclusive Recruitment Process. If You Have a Disability And Feel That Any Part Of The Recruitment Process Puts You At a Disadvantage, We Will Work With You To Make Reasonable Adjustments That Support Your Needs. If You Require Any Changes To Help You Apply:
- Please contact the Acas Recruitment Team via HRrecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
- Complete the “Assistance Required” section on the “Additional Requirements” page of your application form to let us know about any adjustments or support you may need during the recruitment process. For example, this might include accessibility arrangements for entering a building or interview room, communication support, modifications to assessment methods, etc.
- You can find out more about the Disability Confident Scheme and Reasonable Adjustments by clicking these links.
Want to learn more about Civil Service recruitment? You can find out more on Civil Service Careers, including information on Success Profiles, writing a Personal Statement, acceptable use of Artificial Intelligence, and what to expect at Interview.
For applicants requiring a visa to work in the UK
Please be advised that Acas does not hold a UKVI Sponsorship Licence, so we cannot consider sponsoring a visa applicant or issuing a Certificate of Sponsorship.
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