ACCA (Association of Chartered Certified Accountants)
ACCA Connect Advisor
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Closing date for applications is: 30 July 2026
ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.
We welcome applications from candidates who meet some but not all of the criteria listed below.
Are you looking to kick start your career and not sure what path to take yet? Or have you already gained some on-the-job experience and are looking for a new opportunity?
Due to continued growth and development of our ACCA call centre staff, we have new opportunities for ACCA Connect Advisors working on a 12-month fixed-term staff contract, working 35 hours per week, based in the city centre of Glasgow.
Our 9-week call centre training programme commences on 21st September 2026, where you will be based at our Glasgow Queen Street office and will gain valuable experience working in a busy global call centre environment and be fully trained to support our global customer base for 2026.
You must be available for an uninterrupted 9-week training period from 21st September 2026 between 9 am and 5 pm (Monday to Friday).
After successfully completing the training programme, we offer hybrid working.
Ideally, we are looking for candidates that have customer care/service experience, however we will always consider candidates that are keen to learn and join us at entry level, whether you are a school or college leaver and looking for your first work opportunity or you are working in a customer service/care environment and looking for a new opportunity, we want to hear from you!
Responsibilities
Advisors are responsible for responding to complex customer requests across multiple interactive digital channels concurrently. Advisors will operate across all channels (telephone, email, live chat and social media) at any given time, which can result in managing multiple live chats using our webchat service.
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The role involves interaction with our varied international customer base over the phone, solving complicated issues, navigating language and policy barriers to resolve issues to the customer's satisfaction, ensuring excellent levels of service are consistently delivered, ideally resolving enquiries at the first point to allow them to continue their professional journey with ACCA.
What We Can Offer You
- To be challenged and to work in a busy and friendly work environment.
- To develop or further develop your skill set and complete a structured 8-week training programme in ACCA Global Customer Service.
- Work with global customers and connect with people from all over the world.
- Hybrid/remote working options – (After you have completed our 9-week in-office training programme).
- A great benefits package which includes – Private Health Care, Life Insurance, and income Protection, along with a wide range of flexible benefits.
Working Hours
We work on a four-week shift pattern rotation between the hours of 0700 and 2000 (working one weekend in four) - 35 hours per week.
Starting salary is £24,960 per annum.
The Person
We’re looking for someone who has the following skills/experience:
- Excellent interpersonal, communication, and influencing skills with a track record for providing first-class customer service.
- Highly organised, logical, with a methodical approach to work and an emphasis on accuracy and attention to detail.
- Identify and act on opportunities to improve the customer experience.
- A positive attitude and approach to work.
- Good knowledge of Microsoft Office Systems and the ability to multi-task using different systems.
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The Job
- Ensure the highest quality of service is always provided through calls, emails, social media, and webchat, with adherence to agreed service levels.
- Providing a first-point resolution service to our customers in a professional manner.
- Contribute to the maintenance of the internal knowledge base to ensure it is accurate and up to date at all times.
- Be an ambassador for ACCA, treating all internal and external customers with respect and maintaining professionalism at all times.
- Contribute to the continuous improvement of current processes and procedures.
Our Benefits
We strive to create an environment where you can prioritise your wellbeing and have designed our benefits to give you the flexibility and power to do so. Our core benefits include private healthcare, life assurance, and income protection, as well as a fantastic defined contribution pension scheme.
We provide an employee assistance programme and are proud to offer a financial wellbeing tool called Nudge, to our employees.
Our flexible benefits platform gives you the power to customise your benefit plan to suit your needs. You can choose to add a number of benefits including extra holidays, PMI family cover, cycle to work, Travel, and Gym loans, and more! You can also enjoy exclusive access to our discount site and wellbeing centre platform.
We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.
Interested in this role? Please click Apply to submit your application.
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