Deloitte
Accessibility Administrator
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Job Title: Accessibility Administrator (contract)
Location
London Hybrid - Travel to London or Birmingham office on an adhoc basis
Duration
12 months
Contract Start Date
ASAP August 2026
Day Rate
Competitive (Inside IR35)
About Deloitte
Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.
The Role
We are seeking a highly motivated administrator to join the Accessibility team for a large-scale government transformation project for a public sector client. This role is suitable for a proactive graduate/intern with administrative experience who wants to make an impact that matters on a high-profile programme. You will be responsible for monitoring, reporting, maintaining and updating trackers ensuring that services used by UK civil servants and public sector employees are accessible. This enables public sector employees to perform their role effectively and independently, helping government deliver reliable public services while meeting its legal and ethical obligations.
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Key responsibilities
- Monitor and report on accessibility Service Requests (SRs) in My Oracle Support (MOS) Hub
- Maintain and update trackers to:
- Identify updates and reflect these in central SR trackers
- Update defect tickets in Jira (our project management and work tracking platform)
- Update defect and SR statuses in the burndown List
- Update colleagues and wider teams through agreed communication channels, including Slack
- Analyse SRs
- Correspond with Oracle to collaboratively progress SRs
Essential Skills and Experience
- Previous internship, administrative, office support or similar experience.
- Good working knowledge of Microsoft Office applications, particularly Excel, Outlook and Teams.
- Strong organisational skills; able to maintain accurate records and track multiple activities simultaneously.
- Data and Analytical skills: Ability to analyse information, identify updates and highlight issues requiring attention.
- Good attention to detail and a commitment to keeping information up to date and accurate.
- Strong written and verbal communication skills, with confidence communicating with colleagues and external stakeholders.
- Proactive and self-motivated, with the ability to take ownership of tasks and follow them through to completion.
- Comfortable working collaboratively as part of a team in a fast-paced project environment.
- Willingness to learn new tools, systems and processes.
- Ability to manage workload effectively and prioritise competing tasks.
- Interest in improving services and supporting inclusive and accessible technology solutions.
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Deliverables
Responsibilities but not limited to:
- Extract current Service Requests from My-Oracle-Support Hub
- Update trackers:
- Identify updates and reflect these in the SR-Tracker
- Update Jira where appropriate
- Update the statuses in the BurnDown List
- Post a message on the Slack channel
- Analyse the SR
- Correspond with Oracle
IR35
As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)
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