School of Computer Science and Engineering, Bangor University
Accommodation Services Administrator
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Job Number
BU04063
School/Department
Residential Life
Grade
5
Salary Information
Grade 5: £27,319 - £30,378 p.a.
Contract Duration
Permanent
Responsible to
Accommodation Officer
Closing Date
09-08-2026
Applications are invited for the above permanent full-time post, working as part of the Accommodation Services Team (previously called Residential Life team) in the Student & Academic Services department.
We are looking for an individual to provide specialist systems and administrative support to the Accommodation Team within Accommodation Services. This includes configuring and maintaining Kinetics/Kx, supporting the accommodation applications and allocations cycle, producing routine reports, supervising and coordinating office workflows and rotas, and maintaining accurate web/CRM content. The role works under the direction of the Accommodation Officer and the Accommodation Services Manager.
The successful candidate will be educated to 2 AS Levels, or 1 A Level, or NVQ level 3 in a relevant subject area, or equivalent experience.
You will be an individual who has excellent communication skills and be a competent IT user. You must be willing to occasionally work flexible hours when required (including some evenings and weekends) to cover peak times of the year and University Open Days, and become part of an on-call duty rota for evenings and weekends.
The ability to communicate in Welsh is essential for this post.
This role will be located on campus at Bangor. Through our Dynamic Working framework, there will also be the option to spend some time working remotely (although remaining in the UK) to support work life balance, which will be discussed further with candidates at interview.
Applications will also be considered to carry out this role on a part-time or job share basis.
Applications will only be accepted via our on-line recruitment website, jobs.bangor.ac.uk. However, in cases of access issues due to disability, paper application forms are available by telephoning 01248 382646.
Closing date for applications: 9th August, 2026.
Interviews will be held week commencing: 24th August, 2026.
Informal enquiries can be made by contacting: Arran Higgs, Accommodation Officer, email arran.higgs@bangor.ac.uk
Committed To Equal Opportunities.
Overview
The Accommodation Services department provides students with the best experience in their living accommodation, by keeping them safe and supported and by promoting their participation and ownership of an equal and responsible communal society. The department currently supports approximately 2,500 students living in 38 buildings across two purpose-built villages. We are an award-winning, fast-paced and student-focused department, delivering the best in student experience. The successful candidate will join an enthusiastic and positive team and will be expected to contribute proactively to the ethos of the department. The standard working week will be on an as and when required basis, although the standard working days will be Monday – Friday 8.45am- 5.00pm.
Purpose of the Job
We are looking for an individual to provide specialist systems and administrative support to the Accommodation Team within Accommodation Services. This includes configuring and maintaining Kinetics/Kx, supporting the accommodation applications and allocations cycle, producing routine reports, supervising and coordinating office workflows and rotas, and maintaining accurate web/CRM content. The role works under the direction of the Accommodation Officer and the Accommodation Services Manager.
Main Duties and Responsibilities
- Configure and maintain Kinetics/Kx (including Kx Student and Kinetics Web) for annual rollover and in-year updates.
- Run system integrity checks, update configuration documentation, and ensure data accuracy.
- Support the processing of student accommodation applications and offers, following established procedures.
- Execute routine tasks related to arrivals, room moves, departures, and allocations.
- Coordinate rotas and workflow planning to ensure adequate reception and back-office cover during absences and peak periods.
- Gain a thorough working knowledge of the University's Student Records system as it relates to the Halls of Residences and working on his/her own initiative to organise and manage the day-to-day work of the Halls office.
- Supervise the day-to-day work of the team, allocating tasks and supporting effective service delivery, referring operational matters to the Accommodation Officer where appropriate.
- Support induction and on-the-job training of Accommodation Assistants in systems and procedures.
- Maintain Halls website content, CRM email templates, and ensure alignment with approved messaging.
- Generate routine management information (occupancy levels, room usage, allocations progress).
- Prepare and issue debtor communications and arrange student appointments in line with standard procedures.
- Maintain the manual payment plan spreadsheet and manage ongoing communications with students on payment plans.
- Support Open Days and Applicant Days by preparing materials and responding to operational queries.
- Participate in the evening and weekend on-call rota.
- Follow all University policies, Financial Regulations, and Quality Assurance standards.
- Monitor day-to-day adherence to established procedures and escalate inconsistencies or issues.
- Use initiative to resolve routine operational queries and issues within established procedures, escalating more complex matters.
- Highlight data anomalies, trends, or operational issues to the Accommodation Officer to support decision-making.
- Identify opportunities for improvements to systems and processes and make recommendations to the Accommodation Officer.
- Provide operational cover for the Accommodation Officer (Grade 6) during short periods of absence, limited to routine decision-making and day-to-day coordination within established procedures.
- Other clerical and administrative duties, including telephone enquiries, as required or instructed by the Accommodation Officer or the Accommodation Services Manager.
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Other Duties And Responsibilities
- The post holder will be expected to participate in performance review and developmental activities.
- The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
- The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
- The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of their legal requirements of their post.
Person Specification
Essential
Qualifications and Training
- 2 AS Levels, or 1 A Level, or NVQ level 3 in a relevant subject area, or equivalent experience.
- A willingness to participate in training and undertake further professional development.
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Experience and Knowledge
- Experience of working within a customer-facing administrative environment.
- Supervisory experience in a customer-focused environment, or the willingness to be trained/coached.
- Experience in dealing with matters of sensitivity and confidentiality.
- Excellent IT skills, including demonstrable proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams etc.).
Skills and Abilities
- Confident communicator with excellent interpersonal skills, with the ability to communicate effectively both orally and in writing.
- Ability to engage positively with staff and students and maintain effective relationships across all levels of the University.
- Accurate data entry skills and excellent attention to detail, with experience of producing precise and thorough work.
- Demonstrable ability to positively influence a team and support ongoing collaboration.
- Excellent organisational skills with the ability to coordinate workloads, multitask effectively, and manage a varied and demanding workload in a fast-paced environment.
- A proactive approach with the ability to identify and recommend improvements where appropriate.
- Ability to work independently, follow established procedures, and demonstrate initiative, escalating matters appropriately where required.
- Proven ability to behave in a professional and appropriately assertive manner, including when dealing with difficult situations.
- Ability to recognise IT system development requirements and coordinate appropriately with the Accommodation Officer.
Other
- Willingness and ability to work flexible hours when required, including some evenings and weekends (due to the nature of the role, extended leave cannot typically be taken between mid-August and mid-October).
- The ability to speak Welsh fluently and carry out tasks such as writing emails in Welsh to a variety of audiences is essential for this post.
Desirable
- NVQ level 4
- Experience of working within a Higher Education environment.
- Experience using administrative or records management systems, with the ability to quickly learn specialist platforms such as Kinetics/Kx and Banner (or equivalent).
- Knowledge and understanding of issues currently affecting the Higher Education sector.
- Experience of working on software development within the digital/online/mobile domain.
- Experience of front-end development using up-to-date versions of HTML.
- Knowledge of database systems and user support.
General
The University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We strive to develop a workforce from all sections of the community regardless of sex, gender identity, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. We promote and facilitate the use of the Welsh language through our progressive Welsh Language Policy. We comply with the Welsh Language Standards and are committed to equality of opportunity. You are welcome to apply for any job in English or Welsh and all applications submitted will be treated equally.
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards
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