Manchester City Council
Accommodation Support Worker
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Working Hours: 35 Hours Per Week
Work Pattern: Staff will work a structured rota over a 14-week cycle, covering a combination of day shifts (8:00am-3:00pm), evening shifts (2:30pm-9:30pm), and night shifts (9:00pm-8:30am). As the service operates 24 hours a day, 365 days a year, the role requires flexibility to work weekends and bank holidays as part of the shift pattern. The rota is designed to provide a balanced distribution of shifts, averaging 35 hours per week.
Contract Type: Full-Time, Permanent
Additional Payments: 20% Flexibility payment
Closing Date: 29 July 2026
Closing time: 11.59pm
Interview Method: Face to Face
Legal Right to Work: In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment.
Use of Artificial Intelligence (AI): Artificial Intelligence can be a useful tool to support your application. However, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action.
This role is subject to:
- 2 References - where possible we require 3 years' history.
- DBS (Disclosure and Barring Service) clearance - this post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for an Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here (https://www.gov.uk/government/publications/dbs-code-of-practice). We have a policy on the Employment of Ex-Offenders and it is available upon request.
About the Role
This is a rewarding role which involves working face to face with some of the most vulnerable in our society: Manchester's homeless community. Etrop Grange offers emergency provision for those who are rough sleeping, going to be roofless or in need of accommodation out of hours. Etrop Grange is a 69 bed mixed accommodation for individuals with a range of support needs, from low to complex. We also accommodate up to 6 couples at any one time and accept pets at the provision. Residents are also provided with 2 meals a day at the project.
In this role you will support clients to settle into accommodation, many times directly from rough sleeping. You will complete booking in paperwork and benefit claims with residents for both Housing Benefit and Universal Credit when required. You will be allocated a case load of residents to support during their stay at the accommodation. You will be expected to complete support sessions and signpost residents to benefits agencies, complete referrals to drug and alcohol support services and to mental health services. You will also complete move on work with residents, identify what their support needs are, and complete suitable referrals. This can be to inhouse accommodation services, ABEN projects, commissioned sites, private rented accommodation and to social housing.
The average length of stay for residents at Etrop Grange is 28 days, as residents are moved daily into alternative accommodations. The role is therefore very fast-paced and being able to multitask and organise your time is vital. In addition to ensuring there is a flow of residents into the project and out to other projects, you will be responsible for the day to day running of the service. All staff are responsible for Health and Safety of the building so will complete building checks, room checks and welfare checks each day. Staff will also be required to tidy and clean parts of the accommodation, keeping the conditions to a good standard.
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In addition, there will be emergency incidents that occur on shift at times, that you will be required to deal with. This could be contacting the emergency services for a resident, liaising with professionals about a resident or supporting someone in a time of crisis.
You will also be required to complete admin duties whilst on shift, we use multiple systems each day - Liquid Logic, HPA2, Manchester Move, MAS gateway and programmes on Microsoft Office and Microsoft 365. Training and shadowing will be provided on how to use these systems.
This role is part of a 14-week rolling rota and is staffed 24/7 onsite, 7 days a week. The shifts consist of days, evenings and waking nights. There are 4 cover weeks on the rota, and you will be required to work whatever shift is prioritised at the time. Shift work is crucial to the role and is non-negotiable as shifts are part of the contract, hence why you receive a 20% increment on top of the Grade 5 salary.
There is a Team Leader at Etrop Grange and 2 Homeless Lead Officers who line manage the team of 15 support workers and onsite cook. There are security onsite and cleaning staff but these are outsourced.
This is a fantastic opportunity to join one of our friendly and supportive teams who make a real difference day in day out to our residents lives.
Key Requirements
We are looking for a motivated and reliable individual with strong organisational skills, a positive attitude, and the ability to manage competing priorities effectively. We need someone to be passionate about ending homelessness and supporting clients who are experiencing it.
The homeless service is always expanding and adapting. You will join a team of colleagues who are highly motivated to learn, develop and grow with the service. This is an extremely rewarding but also at times challenging role, which offers excellent opportunities for knowledge building and training.
Being competent in IT skills is essential at Manchester City Council as we use several systems daily. You will be provided with training for the systems but will need a good understanding of IT in general.
An ability to be resilient and to effectively be able to de-escalate is vital, especially in times of crisis. A warm friendly approach, whilst maintaining professional boundaries is crucial, and a positive demeanour with a can-do attitude, is what a candidate who will work at Etrop Grange should demonstrate.
Rough sleeping, being roofless or leaving somewhere safe in an emergency situation, and subsequently becoming homeless, can be the lowest point of someone’s life. In order to support residents, we need candidates to be committed, passionate and empathetic to this fact and work towards positive outcomes.
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About Us
We’re the local council for one of the UK’s most vibrant and diverse cities.
Working for Manchester isn’t just a job - it’s an opportunity to contribute to a city that leads change and transforms lives. Whether it’s strengthening communities or driving innovation in public services, you’ll play a vital role in creating opportunities and shaping a brighter future for everyone.
Our Manchester Is Our Vision For a Fairer, Greener, And Healthier City - a Vision Shaped By The People Of Manchester. It Guides Everything We Do At The Council And Is Brought To Life Through The Our Manchester Behaviours
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
Benefits We Offer
- Generous holiday allowance - Enjoy up to 26 days annual leave per year plus bank holidays. Increasing to 31 days after five years of local government service. Want more leave? You can purchase up to two additional weeks.
- A buzzing pension - You’ll be enrolled in the UK’s largest local government pension scheme, with plenty of options to top up your benefits. Includes life cover of three-times your salary as a lump sum.
- Enhanced parental and carers leave - Take advantage of our enhanced family leave options, designed to provide ample time for you to bond with your new born or support your family during critical life events.
- Brilliant perks - Access a range of discounts, from saving on the weekly shop to holidays and days out with MCR+. Plus discounts on phone contracts, cycle to work scheme, free flu jabs and eye tests, and more.
- Learn and grow - We are dedicated to nurturing talent and providing you with the tools to thrive. Take part in a diverse set of learning opportunities, from workshops and training sessions through to apprenticeships and qualifications. All this begins with our comprehensive onboarding process.
- A Good Employment Charter member - We are committed to offering secure, flexible work and embedding fairness into everything we do. We review pay annually, recognize three trade unions, and are constantly working to offer the best possible health and wellbeing support throughout all stages of your working life.
- Up to 3 days volunteering leave - Give back to the community with three days pro-rate of paid volunteering leave, in addition to existing benefits.
Creating an Inclusive Team at Manchester City Council
At Manchester City Council, we’re dedicated to creating a workplace that truly reflects the diversity of the communities we serve. We actively welcome applications from people of all ages and backgrounds, particularly from Black, Asian, and Minority Ethnic communities, Disabled people and young people.
Support During the Process
- Interview Adjustments: Let us know if you need any adjustments to demonstrate your suitability during the interview.
- Accessible Formats: Our ReciteMe tool can be accessed through the "Accessibility tools" button at the top of our careers page. This tool offers features like text-to-speech
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