Away Resorts Ltd
Accommodation Team Leader
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Accommodation Team Leader
Housekeeping Team Leader Seasonal Contract – St Ives Bay Beach Resort, Hayle, TR27 5BH
Hours
- Seasonal contract with variable hours
- Weekend availability required
Salary £13.00 per hour, paid weekly
About the Role
You’ll be leading a team of cleaners at our holiday resorts, with the goal of ensuring every guest ranges from “Wow!” when they step into their accommodation. We need someone passionate about delivering delight—not just through exceptional cleanliness, but through motivating their team, tackling challenges efficiently, and making every guest feel valued.
We’re a friendly, fun-loving team dedicated to providing memorable holidays, and your organisation, positivity, and problem-solving skills will be key in ensuring smooth changeovers, guest satisfaction, and a big smile on every face.
Key Responsibilities
- Managing and motivating a team of housekeeping staff
- Overseeing changeover days—coordinating tasks like preparing towel packs, dishwasher supplies, and handling last-minute booking adjustments
- Ensuring all accommodated is guest-ready on time, with no detail overlooked
- Resolving guest queries and complaints with professionalism and empathy
- Collaborating with team leaders and the wider resort team to maintain high standards
- Troubleshooting problems and adapting to the dynamic nature of holiday operations
- Working flexibly, including on bank holidays, to meet demand
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No job is too small if it contributes to creating a magical holiday experience.
Required Skills and Qualities
- Experience leading a team (motivating, delegating, and ensuring accountability)
- Housekeeping background, understanding the flow of tasks and maintaining high hygiene standards
- People skills – natural warmth, friendliness, and enthusiasm when interacting with guests and colleagues
- Strong organisational abilities to handle multiple tasks, manage details, and labour under pressure
- Ability to meet deadlines without compromising on quality or teamwork
What matters most is a can-do attitude and a genuine love for our holiday heroes’ ethos—our values are Attentive, Amazing, and Lovers of hospitality. If that resonates with you, you’re already on the right track!
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Nice-to-Have Experience
- Experience working at a holiday park or accommodation facility
What We Can Offer You
- Training and development opportunities
- Reward recognition programs to celebrate hard work
- Discounted Menu for our beloved holiday employees
- Regionwide discounts on Away Resorts holidays for you and your friends/family
- Employee Assistance Program (EA) for support in both work and personal matters
- Uniform and team events to build camaraderie
- A workplace where diversity, inclusion, and equal opportunity are at the heart of everything we do
At Away Resorts, we’re a team of different backgrounds and perspectives, ensuring no stone is left unturned in hospitality or creativity. Everyone brings something special to the table—welcoming different voices and talents not only enriches our work but makes every day a little more exciting.
How to Apply
Interested? You can apply via our careers page. Explore what it’s like to be part of our worth-filled travel community we can’t wait to meet you!
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