Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Account Coordinator, you will be responsible for analysing incoming EAME dealer orders and order changes for our most manageable dealers, ensuring accurate and efficient processing of Construction Equipment and related attachment orders. This role also includes coordinating with functional teams to resolve commercial and technical order related inquiries and ensuring dealers receive timely, accurate information.

What You Will Do:

• Analyse incoming EAME dealer orders to ensure accurate and efficient processing of Construction Equipment and related attachment orders.
• Respond to dealer inquiries by providing timely customer service and resolving issues related to order fulfilment.
• Monitor, prioritise, and track order status to provide proactive updates to dealers.
• Support the end to end order to delivery process, ensuring adherence to customer and dealer requirements as well as all compliance standards.
• Participate in process improvement initiatives and projects to enhance operational effectiveness.
• Collaborate with dealers to analyse current order entry performance, identify improvement actions, and implement solutions that enhance the order entry timeliness metric.

Skills You Will Be Able To Demonstrate:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Industry Knowledge: Knowledge of the organisation's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyse situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with dealers, vendors, and peers.
• Account Management: Knowledge of account management; ability to manage day-to-day activities, providing services and support to existing dealers.