Berlin Packaging EMEA
Account Coordinator
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Customer Service (CS) Department
The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day-to-day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery.
The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics.
Accountabilities
Customer & Account Management
- Build and maintain strong, trusted relationships with customers
- Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
- Manage customer accounts across various industry sectors
- Handle customer complaints and provide timely, appropriate resolutions
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Order, Stock & Supply Coordination
- Process and manage sales and purchase orders
- Manage forecasts, monitor order progression, and schedule deliveries to meet customer requirements
- Liaise with suppliers regarding inventory availability and cargo-ready dates
- Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
- Monitor stock levels to minimise shortages and over-stocking
- Support inventory management targets, including slow-moving and no-moving stock reviews
Commercial & Sales Support
- Develop and maintain strong product knowledge across the portfolio
- Promote products, including upselling and increasing wallet share where appropriate
- Support the external sales team by providing accurate data and operational support
- Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines
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SKILLS and EXPERIENCE
Essential
- Previous experience in an office-based customer service or internal sales support role
- Ability to manage multiple tasks, prioritise effectively, and work with strong attention to detail
- Strong communication skills, both written and verbal
- Ability to work collaboratively within a fast-paced team environment
- Confident problem-solver with a professional and positive approach
- Reliable, adaptable, and trustworthy
Desirable
- Understanding of customer forecasting
- Good working knowledge of MS Office, particularly Excel
- Experience of Sage 200 and/or Salesforce
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