Key Responsibilities

• Manage customer orders end-to-end, from initial brief through to delivery confirmation
• Act as the primary point of contact for assigned accounts throughout the order journey
• Track production progress and flag any orders at risk of missing deadlines
• Handle customer queries professionally and efficiently, ensuring proactive updates
• Maintain accurate records in HubSpot and Sage to prevent information loss
• Identify repeat or seasonal orders to pass to Account Managers for upselling opportunities
• Develop product knowledge to assist customers confidently on their ordering choices

What We’re Looking For

We seek candidates with:

• Relevant experience: Preferably in B2B customer-focused roles, such as order management or account support, or a recent graduate with ambition, drive, and eagerness to learn.
• Communication skills: Confidence in email and phone correspondence, with a professional and customer-centred approach.
• Organisational ability: Strong attention to detail, the ability to manage high-volume workloads, and effective prioritisation.
• Ownership mindset: Proactive in resolving issues, taking pride in delivering high-quality work.
• CRM experience: Familiarity with HubSpot or Sage is a bonus.
• Teamwork: Collaborative, eager to contribute as part of a cohesive team.

This role is fully office-based, but there may be one weekday WFH opportunity following a successful probation period.

Red Door Recruitment is committed to promoting equality, diversity, and inclusion and eliminates unlawful discrimination. Full details on our [website]([website link removed]).

Note: Due to high application volumes, only shortlisted candidates will be contacted.