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Account Co-Ordinator
Location: Glasgow
About the Role
The Account Co-Ordinator will play a crucial role in coordinating customer requests, engineer resources, and administrative tasks to ensure smooth operations for Integral.
Main Duties and Responsibilities
- Answer, log, and manage incoming calls and requests from both internal and external customers
- Coordinate engineer resources and labour, working closely with team members and the Service Manager
- Order parts and raise purchase orders for subcontractor labour when required
- Initiate first-stage escalation processes for internal and customer issues
- Take on short-term projects, ensuring they are completed successfully
- Prioritise and manage customer contracts and outstanding calls, dispatching engineers accordingly
- Identify cost-saving initiatives
- Where appropriate, assist colleagues with tasks outside your core role
- Ensure all company policies, legislative compliance, and best practices are consistently followed
- Manage Work in Progress (WIP) from call creation through to invoice completion and job closure
- Comply with Integral’s environmental policies, contributing ideas to improve sustainability
- Adhere to Health & Safety (H&S) procedures while balancing business efficiency
- Generate quotes for customers
- Update, upload, and verify client online systems and KPI reports
- Provide holiday cover for other administrative roles
- Record and control cylinder rentals
- Offer day-to-day support to the Administration Supervisor in:
- Call management
- Call handling
- General administration of service contracts aligned with customer and company KPIs
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Experience and Qualifications
- Proficient in the use of Microsoft Office
- Experience with electronic ERP systems
- Ability to deliver customer service to a team of mobile engineers
- Experience in raising Purchase Orders & Client Invoices
- Administration experience within a mobile engineering environment
- Strong client liaison skills for booking works and managing order coverage
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Skills
Microsoft Office
ERP Systems
Service Delivery
Purchase Orders
Client Invoicing
Administration
Call Management
Project Coordination
Cost Saving Initiatives
Health and Safety Procedures
Environmental Policies
KPI Reporting
Engineer Coordination
Customer Liaison
WIP Management
General Administration