Hamilton Barnes 🌳
Account Director
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Account Director – CCaaS/UCaaS | UK-Wide (Remote)
About the Role
What if your next role didn’t require you to relocate, didn’t cap your earning potential, and judged you on your ability rather than just your current job title?
An established technology and managed services business is seeking an experienced Account Director, or a strong Account Manager ready to step into a Director-level position, to manage and grow a portfolio of existing enterprise accounts on a permanent basis. This role is fully remote and open to candidates based anywhere in the UK.
The successful candidate will take ownership of 8 to 10 existing accounts, each with 500+ staff, with a clear focus on cross-sell and upsell activity rather than new business development. This is a senior, relationship-led sales role requiring genuine commercial acumen, strong technical credibility, and the ability to act as the central point of coordination across internal teams to deliver consistent value to clients.
This opportunity is genuinely open to candidates who may not yet hold an Account Director title but who have a strong account management track record and are ready to take that next step.
Responsibilities
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- Managing and growing a portfolio of 8–10 existing enterprise accounts (500+ staff)
- Identifying and developing cross-sell and upsell opportunities within existing accounts
- Conducting client mapping to identify key stakeholders and decision-makers
- Acting as the central point of coordination for:
- Quarterly Business Reviews (QBRs)
- Deal reviews
- Account reviews
- Liaising closely with internal teams, including project managers and service delivery managers, to ensure client needs are met
- Translating technical capabilities into bespoke, outcome-based solutions that address specific client pain points
- Producing accurate costings and applying appropriate margin in collaboration with internal commercial teams
- Travelling to client sites as required, typically once per week, with full autonomy over diary management
Skills – Must Have
- Proven background in traditional telecommunications (networking, security, contact centre) or process automation/BPO environments
- Demonstrable CCaaS or UCaaS experience (essential due to the nature of the account base)
- Strong commercial acumen, including experience costing solutions and applying margin
- Ability to translate technical capability into clear, outcome-based solutions for non-technical stakeholders
- Stability in employment, reflecting genuine relationship-building and account longevity
- Confidence in operating with high autonomy in a remote, UK-wide role
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Skills – Nice to Have
- Background within a Managed Service Provider (MSP) environment
- Experience managing public sector or large private sector accounts
- A track record of mentoring or supporting junior account management talent
Benefits
- Fully remote working (based anywhere in the UK)
- Uncapped commission structure with realistic on-target earnings (OTE) up to £150,000+
- Full autonomy over client travel and diary management
- Permanent role with a well-established, growing technology and managed services business
- Genuine career progression pathway for candidates stepping up from an Account Manager position
Salary
£78,000 basic + £8,000 car allowance (some flexibility on the split) – OTE up to £150,000+ uncapped, depending on performance.
Ready to take the next step in your career? Apply now to find out more about this opportunity.
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