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Account Director Europe
About The Role
The Account Director role is a pivotal senior executive appointment, responsible for leading the overall strategic relationship management and account delivery for a leading, global investment management client within the newly formed Investor Portfolio Management businesses across Property Management, Europe. This role ensures overall client satisfaction and account performance while simultaneously cultivating a culture of operational excellence across the account, focusing on quality, efficiency, integration, and cost, with indirect oversight and influence over process enablers.
This crucial executive leadership role is client-facing and involves significant liaison with C-level decision makers within the account and the CBRE executive team, in addition to delivering key operational objectives. The successful candidate will:
- Lead the ongoing strategic relationship development for the benefit of multiple service lines across the CBRE group.
- Facilitate innovation, change management, and product adoption across the account.
- Drive measurable revenue growth and attachment over time.
- Strategically select, develop, motivate, and retain a high-achieving team.
We would be open to locating this role in one of our key European locations: Amsterdam, London, or Paris.
What You’ll Do
Account & Contract Management
- Ensure full financial and operational performance of the Account.
- Provide senior-level guidance and oversight on account to align with contract delivery, managing scope interpretation as needed.
- Engage with CBRE’s executive team to cultivate senior-level partnership and leverage the broader Group portfolio to introduce new scope, business products, and pricing, while ensuring an integrated set of services.
- Negotiate and administer contracts, possessing a solid understanding of contractual terms and implications.
Strategic Planning
- Act as an expert in the client's business strategy, contributing to its improvement and collaborating on the delivery of client goals.
- Support the growth of the client’s business via the development and execution of:
- Account Business Plan
- Stakeholder Engagement Plan
- Influence the client’s planning and budgeting processes to enhance value and optimize performance.
- Represent the client’s interests both externally and internally within Property Management & CBRE.
- Accommodate and plan for portfolio contraction and expansion into the account operating model.
- Oversee successful management of scope expansion & renewal activities, coordinating with:
- Account Subject Matter Experts
- Sales & Solutions Governance
- Engage with the broadest set of stakeholders and teams from CBRE to generate maximum value for the client.
Governance
- Partner closely with client leaders to understand account operational challenges, goals, and opportunities, acting as a trusted advisor.
- Co-develop roadmaps, risk mitigation approaches, and best practices with client leaders to ensure cross-account alignment with strategic objectives.
- Establish governance leadership, including:
- Executive Partnership Board
- Business Transformation Committee
- Operational Excellence Board
- Cross Sector Collaboration Board
- Lead ongoing client engagement in tracking strategic outcomes, mitigating escalations, and managing contracted performance.
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Change Management & Innovation
- Cultivate a ‘Change’ culture within the team.
- Develop and oversee a Property Management community focused on:
- Best practice promotion
- Operational support, and
- Talent development
- Drive the deployment of transformation initiatives.
- Proactively identify and provide recommendations on innovation opportunities.
- Collaborate with CBRE’s broader business and subject matter experts to advance innovation and transformation.
- Leverage in-house and external research to evolve best practices.
People Leadership
- Lead by example, adhering to RISE values (Respect, Integrity, Service, and Excellence).
- Empower peers and employees, building a high-performing, dynamic team viewed as industry-leading.
- Execute leadership on:
- Recruitment and selection
- Performance management
- Training & development
- Coaching and mentoring
- Retention and rewarding top talent
- Champion Diversity, Equity, and Inclusion, aligning with company initiatives and resources.
- Provide cross-functional mentorship, fostering a healthy work-life balance.
- Oversee consistency in service delivery, aligning with CBRE’s service guidelines and RISE values.
Education & Qualification
Requirements
- Bachelor’s Degree (BA or BS) from a four-year college or university.
- 15+ years of strategic leadership experience in a global organization, leading large, geographically distributed teams.
- Financial fluency and technical aptitude.
- Demonstrated track record in operational excellence.
- Senior executive presence.
Experience
- Extensive experience managing client accounts and employee groups across Europe, with knowledge of local labor laws.
- Enterprise strategy deployment, including:
- Experience in matrix and cross-team networking
- Operationalizing client relationship management
- Proven ability to collaborate with regional and service line leaders
- Experience with managing contracts and commercial models, with a commitment to delivering savings and value-add outcomes.
- Track record at the C-suite level, identifying and prioritizing agenda insights from sector perspectives.
- Provide comprehensive market-sizing, geographic, and sub-sector analyses to determine target opportunities.
- Monitor the financial impact of account growth, including profit margins and client profitiqué in market benchmarks.
- Collaboration across CBRE to:
- Align target plans
- Consult with Operational Excellence for margin improvement.
- Network-building skills for cross-functional stakeholder engagement and visibility.
- Collaborate across all CBRE sectors to encourage alignment and excellence.
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Key additional responsibilities include:
- Championing cbre values of Respect, Integrity, Service, and Excellence.
- Supporting new business pursuits, transformative initiatives, and scalable growth.
- Utilizing the Property Management platform and its operational resources for optimal account performance.
Skills
- Leadership: Proven influence with stakeholders across the organization.
- Analytics: Ability to assess and derive insights from data-driven decision-making.
- Project Management: Ability to deliver projects aligned to strategic plans.
- Strategic Thinking:
- Translating strategy into actionable plans.
- Promoting evolution through geared innovation.
- Maintaining clarity in complex environments.
- Communication:
- Creating simple, compelling messages for varied stakeholder groups.
- Inspiring market-facing representation.
- Interpersonal:
- Learning agility
- Empathetic, collaborative listening skills.
- Relational Strengths:
- Confident across sectors, cultures, and geographies.
- Team collaborator and influential contributor.
- Proactive Change Agent with passion for driving improvement.
Why CBRE
At CBRE, you join the global leader in commercial real estate services, thriving alongside dynamic professionals dedicated to innovation, collaboration, and progress. Our culture is built on Respect, Integrity, Service, and Excellence. CBRE embraces diverse perspectives and skillsets, empowering your growth and potential.
We proudly embrace all applicants.
Applicant AI Use Disclosure
CBRE values human interaction in understanding your candidacy. We do not use AI tools to make hiring decisions and encourage you to disclose any AI utilization during your application and interview process.
Equal Opportunities
CBRE is an equal opportunities employer. We do not discriminate on grounds of:
- Gender
- Sexual orientation
- Marital or civil partner status
- Pregnancy or maternity
- Gender reassignment
- Race
- Ethnicity
- Nationality
- Religion or belief
- Disability
- Age
For assistance with accommodations during recruitment, visit: CBRE Accommodations Information.
About CBRE Group
CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company, headquartered in Dallas, is the world’s largest commercial real estate services and investment firm. Operating across 155+ countries, CBRE facilitates commercial markets for diverse industries and client demands.
Segments of focus include:
- Advisory: Leasing, sales, real estate finance, valuations, and mortgage servicing.
- Building Operations & Experience: Property, facilities, and flex space management.
- Project Management: Consulting, program and project management.
- Real Estate Investments: Investment and asset management, development.
Visit www.cbre.com to explore a wide array of industry-leading opportunities.
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