PayPoint plc
Account Director
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Account Director
The role is based at our office in Liverpool and reports into the Managing Director, Parcels & Ecommerce.
Main purpose of the role
The Account Director acts as a strategic leader and trusted partner to clients, accountable for building long-term relationships and delivering exceptional service. The role is responsible for driving account strategy, commercial performance, and operational excellence, ensuring delivery against both client objectives and organisational goals.
Operating at a senior level, the Account Director leads cross-functional collaboration, identifies growth opportunities, and ensures the consistent delivery of high-quality, commercially successful outcomes.
Key Responsibilities
Strategic & Commercial Leadership
- Define and execute account strategies aligned to business objectives and sustainable growth
- Identify and deliver upsell and cross-sell opportunities to maximise account value
- Own and manage P&L performance, ensuring revenue growth and profitability
- Lead on commercial negotiations, including contracts and renewals
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Client Leadership & Relationship Management
- Build and maintain strong relationships with senior client stakeholders, acting as a trusted advisor
- Lead regular account reviews, ensuring transparency, insight, and proactive communication
- Anticipate client needs and position solutions to support their strategic goals
Operational Excellence & Delivery
- Oversee delivery across accounts, ensuring seamless collaboration with internal teams
- Monitor account performance and intervene early to mitigate risks or underperformance
- Champion high standards of service delivery and continuous improvement
Performance & Governance
- Track and report against KPIs, ensuring delivery against agreed objectives
- Provide regular updates to senior leadership and clients
- Work closely with Finance to ensure appropriate governance and approval of payment processes
Skills, Experience & Capabilities
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Essential
- Significant experience managing strategic/key accounts at a senior level
- Proven track record of delivering revenue growth and commercial value
- Strong stakeholder management with the ability to influence at senior levels
- Excellent strategic thinking, with the ability to translate client needs into actionable plans
- Exceptional communication and presentation skills
- Strong leadership capability, including coaching and developing others
- Proven experience in commercial negotiation and contract management
- Experience operating in complex, service-led or logistics/ecommerce environments
Person Profile
- Client-focused, with a commitment to delivering excellence
- Demonstrates a growth mindset and continuous improvement approach
- Collaborative and proactive, with the ability to influence and inspire teams
- Resilient, adaptable, and comfortable operating in a fast-paced environment
- Solutions-focused with strong problem-solving capability
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills