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Performance Director
Location: Manchester
Salary: In line with market rate + bonus + benefits
Space & Time is an independent growth marketing agency combining media, technology, data and creativity to help ambitious brands grow. Since 2000, we've partnered with organisations across sectors including property, healthcare, retail and e-commerce, delivering measurable business outcomes through strategic thinking, smart technology and exceptional client service.
With over 120 specialists across our offices in London, Surrey, Manchester, Bournemouth and Edinburgh, we're big enough to deliver national and international impact, while remaining agile, collaborative and entrepreneurial in how we work. We partner closely with leading technology platforms including Google, Microsoft and Meta, and have been recognised with numerous industry and employer awards.
What sets Space & Time apart isn't just what we do, it's how we do it. We combine commercial thinking with genuine business empathy, helping our clients navigate change, unlock opportunities and achieve sustainable growth.
Most importantly, we're a people-first business. Our culture is built around four values: Own It, Help Others Grow, Make A Difference and Find Solutions. We take responsibility for our work and our impact, support each other to develop and succeed, look for opportunities to create meaningful value, and approach challenges with curiosity and a problem-solving mindset.
We believe great work happens when talented people are trusted, supported and empowered to do their best. That's why we've created an environment that values flexibility, continuous learning, collaboration and personal growth - giving people the opportunity to build rewarding careers while helping our clients achieve exceptional results.
Role Summary
A Client Partner Lead responsible for supporting the Strategic Performance Director in delivering the growth strategy on pillar clients or developing it on smaller ones. A highly proficient media planner with a comprehensive knowledge of all media channels and their respective roles in campaign objectives. A willingness to expand and develop their knowledge of our Technology, Performance Creative and Training offering. This role requires that the candidate takes on the responsibility of line management and personal development of their assigned team.
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Communication
- Expert communicator, especially in presenting to senior client contacts or in new business pitches.
- Ensures client information is shared appropriately across internal teams.
- Is adept at challenging clients and suppliers as an authority on marketing strategy, as well as displaying diplomacy and influence whether by phone, email or face to face.
- Proactively contributes to the agency's marketing communications through case studies and blog submissions.
Role Management
- Relationship development with client-group marketing team, supporting Strategic Performance Director account strategy, client development and key stakeholder relationships.
- Building trust at every level of the client relationship.
- Manages resource across their client to ensure outstanding service delivery and quality of work.
- Confidently and effectively manages conflict or issues, delivering positive outcomes for both the client and agency.
- Demonstrates professional behaviours, both internal and external, and communicates expectations of professional behaviours to team.
- Manages and mentors the team in developing skills in this area.
Leadership & Initiative
- Takes on the responsibility of line management and personal development of their assigned team.
- Conducting appraisals, setting clear objectives and KPIs.
- Proactively acquires the skills of performance management and seeks training in these areas where required.
- Is an effective delegator with strong listening skills and the ability to support and motivate a team.
Strategic Excellence
- Is a highly proficient media planner with a comprehensive knowledge of all media channels and their respective roles in campaign objectives.
- Has a full understanding of all business division capabilities (media, technology, performance creative and training) and the ability to plan these within a client roadmap.
- Is an authority on appropriate spend by objective/ channel/ campaign, demonstrating confidence in challenging client approach and developing and evolving best practice.
- Has the ability to unearth and leverage growth opportunities for the client, without a brief.
- Develops robust strategies for clients and supports the learning/ training of more junior colleagues in the S&T planning process.
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To Apply
Please submit a CV and covering letter outlining your interest in the role, as well as your salary expectations and notice period. Candidates will be considered as they apply.
At Space & Time we value and celebrate the diversity of our people. We recognise the many benefits of a diverse workforce and strive for an inclusive workplace that empowers all our colleagues to thrive. Our search for the best talent fully encompasses and embraces these values and principles.
Space & Time is a Disability Confident Employer and we encourage applications from candidates with disabilities.
If you consider yourself to have a disability or learning difficulty and wish to submit your application in an alternative format or would like to discuss reasonable adjustments during the application and interview process, please get in touch either by phone on [phone number] or email [email address] which you can find on our company page.
Employees Benefit From:
- Hybrid working
- Flexible working
- Denplan/healthcare after 12 months’ service
- Company pension scheme
- Interest free season ticket loans
- Discretionary bonus scheme
- Cycle2Work scheme
- Generous holiday allowance
- Extra days given off at Christmas
- Quarterly funded socials
- Award winning Inhouse Space Academy training and development
- Difference Days/Volunteering days
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