Guru Technology Limited
Account Director
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Account Director
Account Manager (Telecoms & Technology) – Guru Technology Limited
About the Company
Guru Technology Limited is a UK-based telecoms and technology provider focused on empowering small and medium businesses (SMBs) with tailored mobile solutions, phone systems, security, IT support, and high-speed broadband. Founded in 2019, the company has grown from a dining room startup into one of the most highly rated telecoms businesses in the UK, holding a 5-star Google rating and serving hundreds of satisfied client partners.
Central to Guru Technology’s mission is clear, jargon-free communication, delivering genuine support and flexible contracts to help SMBs navigate a dynamic marketplace. The team thrives on a purpose-driven culture, fostering integrity, collaboration, and shared ambition to become the trusted growth partner for SMBs.
About the Role
This is a pivotal Account Manager position focused on cross-selling innovative telecoms and technology solutions to existing clients while ensuring retention and renewal of core contracts. The ideal candidate will be a seasoned professional with a proven track record in account management, cross-selling, and telecoms/IT—privileged to work closely with the Managing Director in delivering high-value outcomes.
Key Responsibilities
- Cross-selling multi-product deals: Lead efforts to introduce phone systems, broadband, security, and IT support solutions to existing clients, leveraging their trust relationship to drive incremental revenue.
- Account retention & renewal: Ensure high renewal rates on core services while identifying and addressing risks to churn.
- Client relationship management: Maintain long-term client satisfaction through personalised engagement, clear communication, and collaborative problem-solving.
- Stakeholder management: Coordinate with internal teams (sales, IT, and technical support) to execute projects, deliver projects on time, and manage expectations.
- Performance tracking: Monitor KPIs and CRM data to identify growth opportunities and refine strategies.
- Solution proposals: Develop tailored technical and commercial proposals, translating complex offerings into client-facing advantages.
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Key Requirements
Experience:
- Minimum 5 years in sales, with a strong record of cross-selling and multi-product deals—especially in phone systems or telecoms/IT.
- Minimum 8 years of account management experience, demonstrating expertise in long-term client retention, revenue growth, and stakeholder management.
- Deep understanding of telecoms/IT services and their impact on SMB operations.
Skills & Competencies:
- Exceptional Account Manager skills: Ability to build trust-based, long-term client relationships and deliver bespoke solutions.
- Sales excellence: Proven success in up-selling and cross-selling within existing accounts.
- Project management capabilities: Experience managing client initiatives with multiple stakeholders, adhering to timelines.
- Technical fluency: Comfortable explaining technical concepts in accessible terms for non-expert audiences.
- Data-driven mindset: Experience using CRM tools, tracking performance metrics, and interpreting business intelligence.
- Negotiation & presentation: Strong ability to persuade, present value, and navigate complex deals.
- Self-motivation: Thrives in a hybrid work environment, demonstrating initiative, accountability, and organsational excellence.
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Leverage:
- Full driving licence with 6 points or fewer.
Compensation & Benefits
- Salary: Between £35,000 and £42,000 per year, commensurate with experience.
- Car allowance: £4,000 per annum.
- Annual leave: 21 days (+ public bank holidays).
- Benefits & incentives:
- Uncapped OTE (On-Target Earnings—typically comprises base salary + variable bonus).
- Comprehensive corporate benefits package.
- Personal development plans: Training in new services, skills enhancement, and career progression.
- Hybrid role: Part-time office + flexible remote work options.
Who We Are Looking For
You bring a proactive, client-first mentality and a desire to work with one of the UK’s fastest-growing, most respected telecoms providers. If you’re passionate about helping SMBs thrive, and skilled at owning relationships, growing revenue, and embedding meaningful value, Guru Technology’s an opportunity to grow with a business driven by genuine purpose.
Reports to: Managing Director Contract: Full-time hours
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