The Opportunity Hub UK
Account Director
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Account Director
Location: London, UK (Hybrid – 2-3 days in office)
Job Type: Full-Time, Permanent
Salary: Up to £60K + Bonus + Excellent Benefits
Lead Strategic Client Growth at an Award-Winning Digital Marketing Consultancy
The Opportunity Hub UK is recruiting on behalf of a leading digital growth consultancy that partners with globally recognised brands to drive customer acquisition, engagement, and long-term business growth.
As the company continues its impressive expansion, they are looking for an experienced Account Director to lead key client relationships, drive strategic initiatives, and play a pivotal role in the agency's next phase of growth.
This is an exciting opportunity for a commercially aware, client-focused digital marketing professional who thrives on building trusted partnerships, delivering exceptional results, and leading high-performing teams.
The Opportunity
As Account Director, you'll take ownership of a portfolio of 5-6 key client accounts, serving as the primary strategic contact for senior stakeholders while ensuring the successful delivery of integrated marketing programmes.
- Working alongside specialists across Performance Marketing, Paid Media, Creative, Strategy, and Client Services, you'll be responsible for maintaining strong client relationships, driving account growth, and ensuring exceptional service delivery.
- This role combines strategic leadership, commercial accountability, and team development within a fast-paced and highly collaborative environment.
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Key Responsibilities
- Own and lead a portfolio of key client accounts, acting as the senior strategic advisor and primary escalation point.
- Build and maintain strong relationships with senior client stakeholders, driving long-term partnerships and client retention.
- Lead strategic planning, growth roadmaps, and performance reviews to ensure clients achieve their business objectives.
- Identify and drive account growth opportunities through upselling, cross-selling, renewals, and expansion initiatives.
- Maintain commercial accountability across accounts, supporting revenue forecasting, profitability, and contract negotiations.
- Ensure all client deliverables align with agreed scopes, SLAs, and commercial agreements while proactively managing scope creep.
- Collaborate with specialist teams to develop integrated digital marketing strategies and ensure exceptional service delivery.
- Lead challenging client conversations, managing expectations and resolving complex issues with confidence and professionalism.
- Mentor and develop Account Managers and junior team members, fostering high performance and professional growth.
- Contribute to agency growth through strategic input, market insights, and support for new business pitches and proposals.
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What We're Looking For
- Proven experience at Senior Account Manager or Account Director level within a digital marketing agency.
- Strong background in Paid Media, Paid Social, Performance Marketing, User Acquisition, or Digital Strategy.
- Experience managing senior client relationships and large-scale accounts.
- Demonstrated success in account growth, renewals, and client retention.
- Strong commercial awareness and understanding of agency operations.
- Excellent communication, presentation, and stakeholder management skills.
- Ability to challenge constructively and influence both clients and internal teams.
- Experience leading and mentoring client service teams.
- Eligible to work in the UK and able to attend the London office 2-3 days per week.
What's on Offer
- Competitive salary and performance bonus scheme.
- Hybrid working model with flexible working arrangements.
- Private healthcare and wellbeing support.
- Company pension and life insurance.
- 25 days annual leave, increasing with service.
- Summer Fridays and work-from-abroad opportunities.
- Employee Assistance Programme and virtual GP access.
- Regular team socials, lunches, and company events.
- Career development and direct exposure to senior leadership.
- A supportive, ambitious, and award-winning culture.
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