JAMES WILSON LIMITED
Account Director
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Account Director
Account Director – London Museum Security Contract
Vacancy Reference: 4889 Location: London Salary: £75,000 per annum Contract Type: Permanent, Full-Time (Monday–Friday, 45 hrs/week) Closing Date: 17 July 2026
About the Role
We are seeking an exceptional Account Director to lead our high-profile security contract at the London Museum, one of the UK’s most iconic cultural institutions. This opportunity offers senior leadership to shape, influence, and deliver a best-in-class security service in a world-renowned setting.
As the Wilson James senior representative, you will:
- Take full ownership of operational excellence, client partnerships, financial performance, and continuous improvement
- Ensure a safe, seamless, and customer-focused security service
- Operate at the highest level, influencing strategy, leading teams, and making a genuine impact
If you’re a confident, forward-thinking leader ready to deliver excellence across all levels, we’d love to hear from you.
Key Responsibilities
You will:
- Provide strategic and operational leadership across all aspects of the London Museum security contract
- Oversee security operations across multiple sites, exhibitions, and high-profile events
- Serve as the primary senior contact for the client, building trusted stakeholder relationships
- Ensure full compliance with contractual, legal, health & safety, and governance requirements
- Lead, inspire, and develop management teams, frontline officers, and event security personnel
- Drive financial performance, including budgeting, forecasting, cost control, and efficiency improvements
- Manage and mitigate security, safety, operational, and reputational risks
- Lead incident management and business continuity planning, ensuring resilience
- Deliver detailed performance reporting, KPIs, and strategic insights
- Champion innovation and continuous improvement to enhance service delivery and visitor experience
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Benefits
Work-Life Balance & Wellbeing
- 28 days’ annual leave
- Employee Assistance Programme (counselling & support)
- Mental wellness expertise
Learning & Development
- Access to eLearning courses, apprenticeships, and in-house training
- Clear progression opportunities for career growth
Financial & Practical Support
- Mortgage & financial advice services
- Employee discount vouchers (retail, dining, etc.)
- Cycle to Work scheme
- Life assurance & dependents’ GP access
Requirements & Qualifications
Essential Skills & Experience
- Proven senior leadership in security, cultural venues, or public-facing environments
- Full contract ownership experience (service delivery, finance, client satisfaction)
- Strong commercial & financial acumen (budgeting, cost efficiency)
- Ability to lead diverse teams across operational and event-based roles
- Exceptional stakeholder management and executive influence
- Security risk management, H&S, and compliance expertise
- Advanced reporting & presentation skills
- High-pressure resilience – decisive, calm under crisis
- Excellent time management and multi-tasking ability
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Preferred Qualifications
- Valid SIA Licence (Door Supervisor or Close Protection desirable)
- First Aid, NEBOSH, or similar safety qualifications (appealing)
- Security Risk Management qualification or equivalent experience (advantageous)
Why Join Wilson James?
- Join a leading managed services provider with 30+ years of expertise
- 5,000+ employees and 300+ UK client sites
- Dynamic workplace environment with diverse high-profile clients
- Commitment to inclusivity – we welcome applications from all backgrounds
- Fair opportunity policy: Criminal convictions considered on a case-by-case basis
Apply now! Early closure possible for high-quality applicants.
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