Description

WTW is seeking to hire an Account Director to join our insurance client service team. We place bespoke insurance and risk solutions for a client base that includes large, global, and corporate organisations. This role sits at the heart of our end-to-end insurance servicing model: understanding clients’ businesses and risk management needs, designing appropriate insurance programme structures, working with insurers and markets, and helping clients achieve effective outcomes.

The Role

As an Account Director, you will be responsible for managing and developing a portfolio of clients and prospects, with a focus on excellent client service, client retention, and new business development. You will build strong relationships with clients, colleagues, and insurers, and will play a key role in placing business into Lloyd’s, company, and wider insurance markets.

The role involves working alongside Account Executives, Client Service Executives, brokers, and wider WTW colleagues to deliver the following:

• Understand clients’ businesses, their risk profile, and their insurance needs, and work with them to identify practical and effective insurance solutions.
• Identify key decision makers and budget holders within client organisations, and build trusted, active relationships with these stakeholders.
• Lead the delivery of high-quality client service, ensuring agreed service standards, processes, and regulatory requirements are met.
• Determine appropriate insurance solutions, programme structures, pricing, and placement strategies that meet clients’ needs and support profitable growth.
• Proactively develop proposals and solutions for clients to support strong retention and long-term client relationships.
• Grow the existing portfolio by identifying new opportunities with current clients and supporting the conversion of prospects into clients.
• Support the new business team and contribute to research, meetings, responses to RFPs, and new business presentations.
• Work collaboratively with colleagues across WTW to identify opportunities for account development, cross-selling, and wider client support.
• Maintain strong working relationships with insurers, underwriters, London market contacts, and international markets where appropriate.
• Design insurance programme and pricing structures based on knowledge of the client, the insurance market, and relevant industry sector.
• Develop service plans that clearly define how and when WTW will engage with the client throughout the year.
• Manage KPIs and SLAs to ensure service commitments are delivered.
• Check policies, market presentations, and client documentation as appropriate, ensuring accuracy and quality.
• Support compliant contract processing in line with FCA, contract certainty, and internal governance requirements.
• Network internally across WTW business units and externally with insurers, lawyers, TPAs, and other specialists.