Edelman Intelligence
Account Director - DxI - Human Intelligence
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About Edelman
Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises:
- Boldness is possibility
- Empathy is progress
- Curiosity is momentum
At Edelman, we understand that diversity, equity, inclusion, and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is:
- Respectful of all
- Reflective of and representative of the world
- Fostering trust, collaboration, and belonging
The Role
Account Director – Healthcare & Pharma (Secondary Intelligence)
As an Account Director, you will be leading teams working on multiple research and intelligence projects across a variety of healthcare and pharma clients, with a focus on secondary methodologies.
Ideal Candidate Profile
This role suits someone with:
- Strong experience in social listening, media monitoring, and landscape analysis
- Confidence in turning complex intelligence into clear strategic recommendations
- Close collaboration between Edelman teams and clients, ensuring research and intelligence align with communication challenges and business priorities
- Healthcare and pharma experience (with flexibility to work across other industries/sectors)
- Digital fluency, AI-driven mindset, and curiosity about how emerging tools can enhance intelligence delivery
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Responsibilities
- Lead the delivery of secondary projects across key healthcare and pharma clients, ensuring work is:
- Strategic
- Insightful
- Commercially sound
- Manage client relationships daily by:
- Leading meetings
- Understanding client needs
- Identifying account growth opportunities
- Shape intelligence approaches for:
- Pitches
- Proposals
- Live projects
- Selecting methodologies, tools, and outputs
- Translate social, media, and landscape intelligence into clear, compelling client recommendations
- Oversee:
- Project delivery
- Budgets
- Timelines
- Contributions to account profitability and high-quality execution
- Support and develop junior team members by:
- Sharing best practices
- Introducing new AI-enabled tools
- Spreading knowledge across the team
- Flex across other sectors and Edelman teams to provide broader intelligence support
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Skills & Expertise
- Secondary research expertise:
- Measurement
- Influencer identification
- Benchmarking
- Trends analysis
- Crisis reporting
- Digital fluency (understanding emerging tech tools)
- Ability to leverage research for commercial client impact
- Technical expertise with a business mindset
- High adaptability, embracing challenges as opportunities
- Entrepreneurial and highly autonomous approach
- Deep, proven expertise in healthcare and pharma (preferred)
Edelman values diversity and inclusion. If your experience doesn’t align perfectly with these criteria, we still encourage you to apply—your unique perspective could be ideal for this or another role.
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