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Account Director, Europe
About The Role
The Account Director role is a pivotal senior executive appointment, responsible for leading the overall strategic relationship management and account delivery for a leading, global investment management client within the newly formed Investor Portfolio Management businesses, including Property Management in Europe. This role ensures overall client satisfaction and account performance while simultaneously cultivating a culture of operational excellence across the account, with a focus on quality, efficiency, integration, and cost.
The role involves indirect oversight and influence over process enablers. The Account Director must effectively balance achieving the client and account strategy, developing talent, delivering financial success, and promoting operational efficiency. As a client-facing role, the successful candidate will liaise extensively with C-level decision-makers within the account and our executive team. Beyond key operational objectives, the Director will lead strategic relationship development across multiple CBRE service lines, foster innovation, drive change management and product adoption, and deliver measurable revenue growth and attachment. A key responsibility is strategically selecting, developing, motivating, and retaining a high-performing team. The role may be located in one of our key European locations:
- Amsterdam
- London
- Paris
What You’ll Do
Account & Contract Management
- Accountable for full financial and operational performance of the Account.
- Provides senior-level guidance and oversight to ensure delivery against the contract, managing scope interpretation as needed.
- Engages CBRE executive involvement to cultivate senior-level partnerships and leverages the broader Group portfolio to introduce:
- New scope
- Business products
- Pricing (delivering an integrated set of services)
- Negotiates and administers contracts, with a solid understanding of contractual terms and implications.
Strategic Planning
- Acts as an expert in the client’s business and strategy, proactively improving the client’s operations and collaborating on goal delivery.
- Supports client growth through the development and execution of:
- Account Business Plan
- Stakeholder Engagement Plan
- Influences internal and external planning/budgeting for value enhancement and performance optimization, representing the client’s best interests to:
- Property Management
- CBRE
- Adapts to portfolio contraction and expansion, integrating expansions into the account operating model.
- Manages scope expansion and renewal activities, coordinating with:
- Account Subject Matter Experts
- Sales & Solutions Governance
- Engages the broadest set of stakeholders and CBRE teams to generate the greatest value for the client.
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Governance
- Partners closely with client leaders to understand operational challenges, goals, and opportunities, acting as a trusted advisor.
- Co-develops roadmaps, risk mitigation approaches, and best practices with client leaders for alignment with strategic objectives.
- Leads:
- Executive Partnership Board
- Business Transformation Committee
- Operational Excellence Board meetings with the client to:
- Track progress against strategic roadmaps
- Mitigate issue escalations
- Manage overall contract performance
- Leads Cross Sector Collaboration Board meetings with the client to identify future:
- Areas for exploration
- Process optimization
- Establishes and oversees the account operational governance structure in partnership with clients.
Change Management and Innovation
- Cultivates a "change" culture within the team.
- Develops and oversees a Property Management community across the account to promote:
- Best practices
- Operations support
- Talent development
- Leads transformation initiatives.
- Proactively identifies and recommends innovations for the account.
- Engages external CBRE resources and subject matter experts to support progress.
- Leverages in-house and external research to refine best practices.
People Leadership
- Leads by example, aligning with CBRE’s RISE values (Respect, Integrity, Service, Excellence) to earn respect and trust among:
- Peers
- Employees
- Clients
- Recognizes expertise, empowers teammates, and builds a dynamic, top-performing team.
- Responsible for recruitment, performance management, training, development, coaching, mentoring, retention, and rewarding high-caliber staff to fulfill the organization’s mission.
- Implements career development/succession plans with a focus on diversity.
- Champions Diversity, Equity, and Inclusion initiatives and Employee Resource Groups.
- Provides mentorship across all levels, balancing work and lifestyle.
- Ensures consistent service delivery aligned with CBRE standards and RISE values.
Requirements
Education/Qualifications
Essential:
- Bachelor’s Degree (BA or BS) from a four-year college or university.
- 15+ years of strategic leadership experience in a global organization, preferably leading large, geographically distributed teams.
- Financial fluency and technical aptitude.
- Proven operational excellence.
- Senior executive presence.
Experience
Must Have:
- Extensive experience managing client accounts and employee groups across Europe, with hands-on knowledge of labor laws in:
- Countries and regions
- Experience rolled out enterprise strategies; with expertise in:
- Matrixed and cross-team networking
- Operating in complex settings
- Client experience management
- Strong collaboration skills with regional and service-line leaders to ensure productive cross-team engagement.
- Experience managing contracts and commercial models, delivering on savings commitments.
- Proven ability to identify, capture, and disseminate:
- The C-suite agenda
- Sector implications for the client account
- Track record of success at the senior level
- Provides client insight, including:
- Market sizing
- Geographic and sub-sector analysis
- Assessment of target opportunities
- Monitors the fiscal impact of account growth, including:
- Margin profiles of account and client against market benchmarks
- Collaborates with leaders to implement surveyed target plans to drive measurable improvements:
- Consulting with Operational Excellence to achieve margin goals
- Actively builds networking relationships with key constituents to ensure visibility and extensive stakeholder engagement.
- Successfully partners and engages across all CBRE sectors and business lines for strategic alignment.
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Why You’d Love This Role
At CBRE, you join a global leader in commercial real estate, helping businesses and individuals thrive through innovative, forward-thinking solutions. Our culture thrives on collaboration, respect, integrity, service, and excellence, fuelled by diverse teams. Here, you have the opportunity to shape your career and make impactful changes—whether pursuing new initiatives or leading transformational growth.
Skills
- Leadership: Proven individual capable of influencing stakeholders across all organizational levels.
- Analytics: Ability to review, assess, and derive insights from data.
- Project Management: Managing projects and staying aligned with plans.
- Strategic Thinking:
- Operates with a highly strategic mindset in complex, evolving industries.
- Translates strategy into actionable plans and adaptively disrupts tradition.
- Communication: Creates simple and compelling messaging for diverse audiences.
- Presentation & Speaking: Inspiring, market-engaged representative embodying CBRE’s voice.
- Learning Agility: Recognizes nuance, embraces challenges.
- Collaboration & Influence: Builds reputable relationships across:
- Sectors, business lines, geographical locations, and cultural contexts.
- Change Agent: Proactively drives transformation and demonstrates passion for innovation.
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