Canopy
Account Director (Facilities Services)
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Account Director - London - Facilities Management & Workplace Services
Lead one of London's Flagship Corporate Real Estate Locations. Shape strategy. Drive growth. Build exceptional teams.
We're working with a leading Facilities Management and Workplace Services provider to appoint an Account Director for a prestigious ultra modern, high end corporate office location in the heart of the city.
This is a high-profile leadership role with full accountability for operational performance, client relationships, commercial delivery, and future growth across a complex, multi-service FM account. You'll lead an experienced management team, act as the executive sponsor for the client, and play a key role in developing the wider business.
The Role
As Account Director, you'll be responsible for:
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- Leading the strategic and operational delivery of a major London-based account.
- Owning the client relationship at executive level and becoming a trusted strategic partner.
- Delivering outstanding customer experience, operational excellence, and contractual compliance.
- Full P&L accountability, including revenue, margin, and cost management.
- Leading, developing, and inspiring a high-performing multi-disciplinary team.
- Driving innovation, continuous improvement, and sustainability initiatives.
- Identifying opportunities for account growth, additional services, and long-term value creation.
- Ensuring the highest standards of health & safety, governance, and risk management.
About You
We're looking for a commercially astute leader who can operate confidently at board level and build long-term client partnerships. You'll ideally have:
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Your very own career expert that helps elevate your application to the next level.
- Senior leadership experience within Facilities Management, Workplace Services, or Integrated FM.
- A proven track record managing large, complex contracts or workplace estate.
- Strong commercial acumen with P&L responsibility.
- Experience leading hard FM, soft FM, or integrated service delivery.
- Exceptional stakeholder management and communication skills.
- A collaborative leadership style with a passion for developing people.
- The ability to influence senior clients and drive strategic outcomes.
To discuss the opportunity in complete confidence, apply via LinkedIn or contact Mark Fearnley at Canopy Search for a confidential conversation.
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