Madano
Account Director - Healthcare Practice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join Madano, a Fast-Growing Healthcare Communications Consultancy
Madano is a top 10 UK healthcare communications consultancy, dedicated to helping healthcare organisations bring products, services and innovations to life through compelling, evidence-based communications. Our strength lies in combining scientific rigour with strategic thinking, creative excellence and deep healthcare expertise.
Over the past three years, our Healthcare Practice has experienced exceptional growth, positioning Madano as one of the UK's leading independent healthcare communications teams. We are driven to shape the future growth of our business and are looking for talented, entrepreneurial individuals who want to play an active role in this journey.
About This Role
This position is ideal for rising stars who are ready to take on enhanced responsibility, broaden their impact, and accelerate their career in a challenging and ambitious environment.
You’ll thrive here if you:
- En享受在高速增长且充满野心的环境下工作
- 喜欢构建和发展客户关系
- 热衷于识别新商机并帮助赢得新业务
- 受鼓舞于责任感和主导权
- 喜欢带领并开发出色的人才
- 带来动力、主动性和新的思路，应用于一切工作当中
- 想要帮助塑造一个增长中的医疗健康顾问公司的未来，而不仅仅是维持现状
Key Responsibilities
1. Client Leadership & Relationship Management
As a senior leader in the team, you will act as the trusted strategic advisor to clients. Key responsibilities include:
- Lead and develop senior client relationships, acting as a strategic partner to build long-term partnerships
- Identify opportunities to grow accounts and strengthen client partnerships
- Understand and proactively address client priorities with counsel and strategic recommendations
- Lead client meetings, workshops, and presentations with confidence and authority
- Ensure consistently high-quality delivery across all programmes
2. Strategic Counsel & Programme Delivery
This role requires shaping and overseeing integrated communications programmes that deliver measurable value. Responsibilities include:
- Develop communication strategies aligned with client objectives and market needs
- Oversee the planning and delivery of programmes across multiple accounts
- Manage risks, budgets, timelines, and resources to ensure successful execution
- Collaborate across Madano and AVENIR GLOBAL to deliver integrated solutions
- Utilise industry insights and emerging trends to enhance client programmes
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
3. Business Development
Capitalise on opportunities and play an active role in growing the Healthcare Practice and its client base. Key tasks include:
- Identify and develop opportunities for account growth
- Contribute to pitches, proposals, and new business activities
- Build and maintain a network within the healthcare sector
- Collaborate with colleagues to develop innovative solutions for new and existing clients
- Represent Madano at industry events and professional networks
4. Leadership, Coaching & Team Development
Nurture a dynamic and supportive culture. Your role involves:
- Lead, mentor, and develop account teams and medical writers
- Foster an inclusive, high-performing team culture
- Offer regular coaching, feedback, and career development support
- Inspire teams to deliver exceptional client work and exceed expectations
5. Commercial & Financial Leadership
Drive account profitability and support the sustainable growth of the practice. Responsibilities include:
- Manage account budgets, forecasting, and resource planning
- Monitor financial performance, revenue, and profitability
- Support accurate invoicing and commercial reporting
- Identify and implement efficiencies to improve account performance
6. Quality & Operational Excellence
Promote quality across all work for consistency, accuracy, and innovation. Responsibilities include:
- Maintain high quality standards across all client deliverables
- Ensure robust review and quality assurance processes are adhered to
- Act on client feedback to continually strengthen delivery
- Drive continuous improvement in account and project management processes
What You’ll Bring
- Significant experience in healthcare or medical communications, with a strong track record in client leadership
- Commercial awareness and experience identifying opportunities for growth
- Ability to develop strategic communications programmes and translate complex science into compelling narratives
- Experience leading and developing high-performing teams
- Confidence presenting to senior stakeholders and influencing decision-making
- A collaborative, proactive, and solutions-focused approach
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Madano?
Key Benefits:
- Join a consultancy at an exciting growth stage
- Work with leading healthcare organisations while developing your profile
- Accelerate your career in a supportive and ambitious environment
- Collaborate across insights, analytics, digital, creative, corporate communications specialists
- Join Madano on its journey towards industry leadership
Financial and Career Development Benefits:
- 25 days’ holiday plus Bank Holidays (increasing to a maximum of 30 days with growing service)
- Enhanced employer pension contribution
- Private Medical Insurance (extended to your family)
- Income Protection and Life Assurance (4x your salary)
- Financial support and planning services
- Travel Insurance for you and your family
- Annual Wellness Benefit (£150)
- Sabbatical leave after every 5 years of service
- Access to leading training programs for career advancement
Important Information
Recruitment Process:
The process may include virtual interviews, in-person interviews, and written tasks. Should you have accessibility requirements, please inform us at the earliest date.
AI Policy:
AI utilizes are welcome once you are employed; however, during the application, no AI-generated applications or written tasks will be allowed. Candidates will be reviewed through AI detection tools to ensure fairness and assess individual skills.
Equal Opportunities
At Madano, job opportunities are available without any discrimination based on qualifications, and we are committed to diversity. We actively encourage applications from those who are currently underrepresented in the industry, including:
- Disabled professionals
- Ethnic minorities
- Neurodiverse individuals
For detailed information about our data privacy and recruitment process, please review our:
** Culture & Commitment**
Through growth, dedication, and team collaboration, Madano encourages you to pursue intellectual curiosity, amplifying your professional trajectory and personal career influence. We create an environment where growth is achievable, and everyone is equipped to succeed — providing a supportive and engaged framework ensuring an impactful and enriching career progression.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location