Madano
Account Director - Healthcare Practice
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Account Director – Healthcare Communications
Join one of the UK’s fastest-growing healthcare communications consultancies
Madano is a top 10 UK healthcare communications consultancy, helping healthcare organisations bring products, services, and innovations to life through compelling, evidence-based communications.
We combine scientific rigour with strategic thinking, creative excellence, and deep healthcare expertise to deliver programmes that make a meaningful impact for our clients.
Over the past three years, our Healthcare Practice has experienced exceptional growth, establishing Madano as one of the UK’s leading independent healthcare communications teams. We’re ambitious about our future trajectory and are looking for talented, entrepreneurial people who want to help shape the next phase of growth.
This is a place for curious, driven individuals who thrive in an fast-paced environment, embrace new challenges, and are excited about building client relationships, growing accounts, and winning new business. While we’re ambitious, we remain committed to fostering an environment where people feel supported, trusted, and empowered to excel in their work.
Who Thrives at Madano?
Our most successful Account Directors are more than just excellent client leaders.
They are:
- Naturally curious, commercially minded, and energised by growth
- Skilled in building trusted relationships
- Proactive about spotting opportunities and turning ideas into action
- Owner-driven, bring positive energy to the team
- Hands-on and unafraid to get involved when necessary
You’ll thrive here if you:
- Enjoy working in fast-moving, ambitious environments
- Love building and growing client relationships
- Get excited by identifying new opportunities and helping win new business
- Are motivated by responsibility and ownership
- Enjoy mentoring and developing talented people
- Bring energy, initiative, and fresh thinking to every task
- Want to shape the future of a growing healthcare consultancy rather than maintain the status quo
This role is ideal for rising stars ready to step up, broaden their impact, and accelerate their career.
Key Responsibilities
Client Leadership & Relationship Management
As a senior leader within the team, you will be the trusted strategic advisor to clients, fostering long-term partnerships based on insight, credibility, and exceptional delivery.
- Lead and develop senior client relationships, acting as a trusted strategic partner
- Identify opportunities to grow accounts and strengthen partnerships
- Align with client priorities and provide proactive, solution-focused counsel
- Confidently lead client meetings, workshops, and presentations
- Ensure consistently high-quality delivery across all programmes
Strategic Counsel & Programme Delivery
Shape and oversee integrated communications programmes that deliver measurable value for clients. Balance strategy, science, and commercial awareness to execute projects effectively—all while maintaining the highest quality standards.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
- Develop communication strategies aligned with client objectives and trends
- Oversee the planning and delivery of programmes across multiple accounts
- Manage risk, budgets, timelines, and resources for successful execution
- Collaborate with colleagues (both at Madano and AVENIR GLOBAL) to deliver seamless solutions
- Apply industry insights and emerging trends to strengthen programmes
Business Development
Seek out opportunities before others do and feel motivated by converting relationships into enduring, valuable partnerships. Play an active role in growing existing accounts and shaping future success for the Healthcare Practice.
- Identify and develop opportunities for organic account growth
- Contribute to pitches, proposals, and new business efforts
- Build and maintain proactive relationships across the healthcare sector
- Work with colleagues to devise innovative client solutions
- Represent Madano at industry events and professional networks
Leadership, Coaching & Team Development
Help cultivate an environment where talented people thrive. Act as a leader, mentor, and role model, nurturing colleagues while maintaining a collaborative, high-performing culture.
- Lead, mentor, and develop account teams and medical writers
- Cultivate an inclusive, supportive, and ambitious team culture
- Provide regular coaching, constructive feedback, and career development opportunities
- Inspire teams to exceed every client expectation
- Foster a culture of excellence and continuous improvement
Commercial & Financial Leadership
Assume ownership of commercial performance for your clients—ensuring deliverables are cost-effective and aligned with sustainable growth for the practice.
- Manage account budgets, forecasting, and resource allocation
- Monitor financial performance, revenue, and profitability
- Support accurate invoicing and commercial reporting
- Identify efficiencies and opportunities for account optimisation
Quality & Operational Excellence
Champion unwavering standards across everything we do, ensuring high precision, consistency, and attention to detail. Drive continuous improvement in account and project management processes.
- Uphold quality benchmarks for all client deliverables
- Ensure rigorous review and quality assurance protocols
- Incorporate client feedback into delivery enhancements
- Streamline and optimise account and project workflows
What You’ll Bring
- Significant experience in healthcare or medical communications
- A proven track record of client leadership
- Strong commercial acumen with a focus on growing accounts
- Ability to develop strategic communications programmes and translate complex science into compelling narratives
- Experience leading and developing high-performing teams
- Executive presence for presenting to senior stakeholders and influencing decision-makers
- A collaborative, proactive, solutions-focused mindset
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Why Join Madano?
This is an opportunity to join a consultancy at one of the most exciting stages of growth.
- Collaborate with leading healthcare communications professionals
- Work directly with innovative programmes for top-tier healthcare organisations
- Develop your expertise and industry presence
- Join an organisation ranked as a top 10 UK consultancy with strategic growth ambitions
What you’ll gain:
- Own high-value client relationships and strategic initiatives
- Be pivotal in winning and scaling new business
- Work alongside specialists in insights, digital, creative, and corporate communications
- Propel your career in an environment that values and rewards leadership
- Help shape the future of a dynamic healthcare practice
- Develop under the guidance of seasoned leaders while defining your own leadership style
- Be part of an energetic, collaborative, and supportive team where people enjoy working together
For ambitious healthcare communicators seeking advancement, this role offers substantial growth and impact.
Important Information
Our recruitment process may include:
- Virtual and in-person interviews
- Written tasks
If you have accessibility requirements, please inform us so we can make reasonable adjustments during the process.
We utilise AI as a tool in our business but ask candidates not to use AI to generate application content or complete written tasks during recruitment. AI-assisted submissions may undergo detection to ensure fair assessment of your own skills and experience. AI is welcome once employed.
Our Benefits
In addition to competitive salary, vibrant social events, and an energy of continual learning, Madano provides:
- 25+ days holiday (increasing to a maximum of 30 days based on tenure), plus all UK bank holidays
- Enhanced employer pension contributions
- Private medical insurance (for you and your family)
- Income Protection insurance & Life Assurance (at 4x your annual salary)
- Financial support and advice
- Family travel insurance
- Annual wellness benefit of £150
- Extended sabbatical leave after five years of service
Madano has a dedicated training programme to support your expertise, helping you become an industry-specific thought leader and trusted advisor to clients.
(Some benefits are contingent on successful completion of the probation period.)
Equal Opportunities
Madano is committed to equal opportunities, non-discrimination, and meritocratic hiring. We exclusively assess suitability for the role while fostering an inclusive environment.
We particularly welcome applications from individuals significantly underrepresented in our industry, including:
- Disabled people
- Ethnic minorities
- Neurodiverse candidates
Privacy Policy & Disclaimer
For details on how we collect, use, and protect your data, including GDPR compliance, refer to our:
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location