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About The Role:
Working Days: Predominantly working alongside Client Team on-site, Monday to Friday
For full role responsibilities and further information, please review the job description download (available on our careers page -->
We are seeking a highly experienced and driven Account Director to lead and elevate service delivery across a complex, multi-site NHS healthcare contract. This is a critical leadership role requiring deep expertise in soft services within a healthcare setting. You will work closely with the client team, primarily Monday to Friday, to ensure operational excellence, compliance, and continuous improvement across a diverse portfolio of services. Your ability to navigate the unique demands of NHS environments will be essential to your success.
Healthcare Experience required, Portfolio is multi site and multi service stream including but not limited to, Domestic Services, Patient Catering, Waste - Clinical, domestic, FHU, Linen, Windows, Helpdesk, Portering - 11 inpatient sites and community sites across Lancashire & Southy Cumbria. Predominantly working alongside Client Team, Monday to Friday with occasional weekends required if operational needs arise.
As part of your role, your key responsibilities will include, but are not limited to:
- Leading the delivery of high-quality soft services across 11 inpatient and multiple community sites, including domestic services, patient catering, clinical and domestic waste, linen, portering, helpdesk, and window cleaning.
- Ensuring full compliance with NHS and company standards, with a relentless focus on hygiene, safety, and service excellence.
- Building and developing high-performing teams through effective recruitment, training, and succession planning.
- Managing budgets and financial performance, including P&L analysis, debt control, and margin optimisation.
- Driving growth through the retention and expansion of existing contracts and the acquisition of new business via competitive tendering.
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The Ideal Candidate Should Meet the Following Criteria:
- Must have Right to Work in the UK.
- Proven track record of at least five years in a senior operational role within NHS healthcare soft services.
- Strong understanding of NHS client expectations, compliance frameworks, and service delivery standards.
- Demonstrated ability to manage complex, multi-site portfolios with diverse service streams.
- Financially astute, with experience in P&L management and data-driven decision-making.
- Degree-qualified (or equivalent), with enhanced DBS clearance and the right to work in the UK.
Benefits:
- Career progression within a growing company.
- Immediate access to “Opportunity” our internal Learning and Development platform.
- Training and upskilling available.
- HAPI App discounts and vouchers.
- Refer a friend scheme with up to £500 of rewards!
- Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our events.
- Access to internal Mental Health First Aiders.
- Access to “Stream” giving you the ability to track your wages in real time and access 30% of your earned pay instantly* (contract specific).
About The Company:
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
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Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
Why Work for OCS?
✅ Award-Winning Employer : Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.
🚀 Digital Learning : The OCS Academy offers digital courses and resources to help you build skills and grow your career.
🙂 Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.
📝 Professional Growth : 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!
💰 Flexible Pay : Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)
How to Apply:
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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