Facilities Account Director – London £95,000

We are seeking an Account Director to work in a very prestigious environment to join an established team, all from a various trades who make up the building services team consisting of 30 staff.

Main Duties & Responsibilities:

• Establish and maintain the consistent operational service level to ensure customer satisfaction and contract measures.
• P&L responsibility for £5M + £2m in extra works.
• Provide support and coaching for direct reports.
• Ensure technical support and infrastructure is maintained at all times.
• Ensure an effective process is in place for change management and governance.
• Prepare & conduct presentations/proposals when required that are suitable for executive-level review.
• 30 engineering staff reporting in through various avenues.
• Ensure contract quality documentation & implementation programs are produced.
• Ensure contract renewals are completed within change control procedures & operational performance & the account P&L is reviewed annually.
• Development and management of client relationships between all key stakeholders.
• Innovative management to meet changing business or operational circumstances.
• Ensuring that incident, operational and financial management reports are submitted in the agreed format and in line with the reporting dates and contract requirements.
• Management and oversight of P2P processes including WIP/Debt management.
• Inform the Divisional Director of all contract issues that are likely to impact internally or externally.
• Full understanding of contract requirements.
• Ensure property site audits are undertaken on a regular basis and feedback is acted upon.
• Effective leadership and communication style to manage all incidents and any escalations.
• Ensure that high quality, professional and courteous service is delivered at all times.
• Ensure all statutory & mandatory inspections are completed in accordance with the annual program and in accordance with the contract.
• Review all reactive works and response at least monthly.
• Implement any change process agreed to improve operational performance.
• Development of service offering, particularly project work.
• Ensure correct control measures and cost controls are in place.
• Ensure department procedures are followed with continual review with any improvements identified, implemented for Contract Management including - Helpdesk, Operatives & Admin.
• Spearhead the HR management for the contract.
• Ensure Health & Safety and Environmental compliance.
• Ensure company standard operating procedures are implemented & adhered to at all times.
• Monitor and report on compliance regarding completion of Risk Assessments, implement improvement program where required.
• Develop staff training program & identify skill gap analysis requirements.