How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Account Director
Account Director
Contract: Full Time Location: London (Hybrid) Hours: 37.5 hours per week
Position Overview
Multi-award-winning managed hosted solution provider Base Media Cloud is seeking a Senior Account Director responsible for leading relationships with some of our largest Enterprise clients.
This is an exciting opportunity for a candidate looking to advance their career in the high-growth cloud and Software-as-a-Service (SaaS) market. We are seeking an experienced and strategic Account Director to lead the partnerships with our largest global clients in the News Media, Brands, Media & Entertainment, and Creative Agencies sectors.
In this role, you will serve as a trusted advisor and key partner to your client, responsible for:
- Deepening relationships across their organization
- Driving strategic initiatives
- Ensuring long-term business success
You will collaborate closely with cross-functional teams—including Sales, Marketing, and Customer Enablement—to ensure client needs align with business objectives.
Your role will also focus on:
- Identifying upsell and cross-sell opportunities
- Developing tailored strategies aligned with customer objectives
- Ensuring a seamless and positive customer experience throughout the account lifecycle
Monitoring account health, proactively addressing potential issues, and driving initiatives that enhance satisfaction, loyalty, and retention will be core to your responsibilities. By fostering strong, value-driven partnerships, you will contribute directly to the growth and success of both your clients and Base Media Cloud.
Key Responsibilities
- Act as the global strategic lead for core enterprise clients, overseeing all aspects of the relationship across regions and business units
- Build and maintain executive-level global relationships, becoming a trusted advisor aligned with the client’s long-term goals and digital transformation initiatives
- Develop and maintain a comprehensive global account plan, including:
- Stakeholder mapping
- Growth targets
- Risk mitigation strategies
- Regional expansion opportunities
- Serve as the primary point of contact, ensuring:
- Seamless communication
- Effective issue resolution
- High levels of service excellence
- Ensure operational excellence and delivery alignment across territories, including:
- Proactive management of escalations
- Contractual obligations
- Service Level Agreements (SLAs)
- Lead strategic business reviews and executive briefings, travelling as required to provide insights, data, and recommendations that support evolving client needs and measure mutual success
- Direct and coordinate Customer Enablement Resources to ensure:
- High-quality onboarding
- Effective service training aligned with client needs
- Identify and pursue new business opportunities, including:
- Global upsell initiatives
- Cross-sell opportunities
- Innovation projects focused on long-term value creation
- Negotiate complex, multi-region agreements and renewals, ensuring commercially beneficial outcomes for both parties
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills and Attributes
- Proven track record as an Account Director
- Experience managing large, high-value accounts with multi-regional presence, ideally in SaaS, cloud services, or technology
- Strong technical aptitude with the ability to:
- Quickly learn and articulate technical concepts
- Communicate them effectively to diverse stakeholders
- Experience leading complex client negotiations, renewals, and service agreements
- Deep understanding of the media technology landscape, including the ability to effectively communicate the value of our solutions
- Excellent communication and interpersonal skills, including:
- Building rapport with key executives and stakeholders
- Simplifying accurate technical concepts
- Resolving conflicts and misunderstandings constructively
- Strategic thinking and ability to:
- Identify opportunities for growth
- Develop creative solutions
- Self-starter with a strong work ethic, capable of working independently in a fast-paced environment
- Strong analytical and problem-solving skills, including:
- Identifying issues and requirements
- Proactively delivering tailored solutions
Get help with your application
Your very own career expert that helps elevate your application to the next level.
About Base Media Cloud
Mission: Reimagining workflows in the cloud
Base Media Cloud empowers businesses with cloud-native media services, enabling:
- Scalable content storage, processing, and management
- Integrated media workflows with tailored support
- ISO 27001-certified security across all layers
Our one-provider model ensures affordable, reliable cloud solutions, including:
- Cloud storage
- Media asset management
- Seamless workflow integrations
By centralising, securing, and efficiently indexing media files in a single hub, our platform allows clients—such as global brands LADbible Group, creative studios Twickenham Film Studios, and innovative media companies like Narrative Entertainment—to streamline and enhance their media operations.
Company Culture
Our ethos is built on shared values:
- Bold – We challenge the status quo and pursue growth opportunities.
- Honest – Transparent communication is priority.
- Empathetic – We understand and support our clients and team.
- Collaborative – Teamwork drives our success.
- Curious – We continuously innovate and learn.
Benefits
- Employer Pension Scheme – We match your pension contributions at 5% each month
- Life Assurance Scheme
- Staff Savings Benefits Scheme
- 5 days annual holiday + Public Holidays
- Experienced training for ongoing professional development
Base Media Cloud is an equal opportunities employer. We do not discriminate on the basis of sex, sexual orientation, marital status, race, colour, ethnic origin, disability, age, or political/religious belief. We are committed to fostering a diverse and inclusive workplace.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location