Artic Building Services Limited
Account Director - UCL
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University College London: Account Director – Hard FM (Education Sector)
About Artic Building Services Artic Building Services is a leader in Hard Facilities Management (Hard FM) across London and the Home Counties. We provide a comprehensive suite of technical and engineering solutions, covering Mechanical, Electrical, and Hard FM Plant– ensuring seamless, efficient building operations for education and commercial sectors.
The Role – Account Director
This strategic and operational leadership position will oversee Hard FM services under UCL contracts, focusing on maintaining buildings to high standards—balancing efficiency, safety, compliance, and educational best practices.
Key Responsibilities
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Service Delivery Leadership
- Oversee mechanical, electrical, plumbing, HVAC, and building fabric maintenance, ensuring performance meets statutory and contractual obligations.
- Lead a multidisciplinary technical team, fostering skill growth and operational excellence.
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Compliance & Risk Management
- Ensure adherence to SFG20, HTM, and Department for Education (DfE) regulations.
- Drive health & safety compliance and avoid reputational risk.
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Performance & Financial Management
- Develop and track contractual KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).
- Manage budgets, forecasting, and cost-saving initiatives for contracts valued up to £15M.
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Client & Stakeholder Relations
- Act as the key contact for UCL, resolving escalations and collaboratively delivering strategic objectives.
- Uphold client trust through transparent communication and effective stakeholder engagement.
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Process & Innovation
- Implement continuous improvement initiatives, prioritising sustainability, safety, and service quality.
- Lead planned preventative maintenance (PPM) programs and reactive service excellence.
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- Operations & Contract Mobilisation
- Oversee transition phases for new contracts, aligning scope and resources efficiently.
Skills & Experience Required
| Area | Expectations |
|---|---|
| Contract Value | Proven ability to manage €8M+ contracts, scaling to £15M. |
| Sector Expertise | Notable experience in FM within education is highly preferred. |
| Technical Knowledge | Qualifications in engineering/building services (e.g., HNC/HND, NVQ Level 4+). |
| Safety & Compliance | Deep understanding of H & S regulations (NFHS, DfE standards) and asset lifecycle management. |
| Financial Acumen | Strong contract & budget management skills with a cost-control driven mindset. |
| Leadership | Proven track record leading cross-functional teams, blending operational and strategic acumen. |
| Stakeholder Management | Exceptional communication and negotiation skills. |
| Technology | Familiarity with CAFM (Computer-Aided Facilities Management) systems and industry best practices. |
Preferred Qualifications
- Degree (or equivalent) in Facilities Management, Engineering, or a related field.
- IOSH/NEBOSH certification (health & safety).
- Professional membership (e.g., BIFM – Chartered Institute of Build. FM or CIBSE).
What Success Looks Like
Artic’s vision aligns with your potential for transformative impact in Workplace Facilities:
- Education Sector Results
- Efficient, compliant, and sustainable building operations across all regulated environments.
- High client satisfaction and contract retention (continued tier-one work with UCL).
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- Cultural Impact
- Fully enabled, high-performing teams with clarity, support, and career growth.
- A culture of innovation, where critical upgrades and safety incentive programs thrive.
Values & Beliefs
Everyone is judged not just for what they achieve but how they achieve it. At Artic, we:
- Live by our “You Are Wanted Here” ethos, fostering a positive community.
- Dare to think boldly—innovation sits at the core of building nationwide operations.
- Reject mediocrity—pioneered via referrals and effective partnerships.
Diversity & Equal Opportunity
"You are human and you are Wanted Here". We champion a fair, firm, equal environmentfree of discrimination for race, gender, religion, disability status, protected veteran status, or any unwarranted grounds.
Why Join Us? (Compensation & Perks)
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Competitive Remuneration
- Salary reflective of experience, capacity for performance incentives.
- Senior negotiation within an established plans-based progression model.
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Comprehensive Support
- Holiday Allowance: 25 days + statutory bank holidays (largely flexible).
- Sickness Scheme (substantial benefits).
- Pension Scheme access possible after three months.
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Humane Perks
- 360 Wellbeing—a suite of support targeting mental resilience, fitness, and work-life balance.
- Defined purpose: shaping education environments and next-gen workplaces.
Next Steps
If intrigued, make progress by reaching out to:
Michelle Pointer 📧 Michelle.Pointer@Articbuildingservices.com ✉️ or visit our Daft contact page for exploration.
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