Day to Day Account Management

• Work closely with the sales team to ensure client needs are met and share leads that are uncovered by your communication with hotels and airlines.

CrewCare

• Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented.
• Add new hotels to the system and ensure all information is accurate. Delete inactive hotels.

HotelExpress

• Ensure negotiated rates for Crew, Business, and Leisure Travel are loaded and maintained properly on HotelExpress for clients.

ACES

• Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting.
• Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules.
• Verify client backup list is accurate and loaded into ACES for OPS.

CRM

• Ensure all revenue opportunities are in the CRM with accurate business start dates.
• Ensure all hotel/airline and API commission contracts are loaded, executed, and attached to the CRM.
• Maintain all flight information.
• Fully understand the client’s business and ensure all deliverables are being met for a successful relationship.
• Strive to create increased value for the client by providing new points of view and recommendations that are aligned with desired business goals.
• Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation.
• Independently lead and make decisions that properly balance the needs of the client and API.
• Manage all client communications ranging from weekly performance meetings to business reviews.
• Own internal communications to the cross-functional team on client performance, strategies, and needs.
• Become knowledgeable in all API technology platforms to ensure clients are aligned with appropriate software solutions.

Competencies

• Problem Solving/Analysis
• Relationship Building
• Business Acumen
• Strategic Thinking
• Results Driven
• Negotiation
• Leadership
• Customer Focus
• Managing Processes
• Market Knowledge
• Developing and Maintaining Budgets
• Technical Capacity
• Communication Proficiency

Position Type and Expected Hours of Work

• Full-time position core business hours Mon-Fri 9-5. Occasional evening/weekend work and flexibility to travel as needed (25%).

Good Faith Compensation

The good faith compensation range for this role is 55,000 to 60,000 GBP annually, commensurate with experience. Plus, an annual discretionary bonus.

Required Education and Experience

• Minimum of 5 years of experience in the travel industry and working closely with hotels is a must.
• Preferred Bachelor’s degree in business administration, sales and marketing, or related field.
• Ability to effectively manage workload in a fast-paced environment, relying on extensive experience and judgment to plan and accomplish goals.
• Strong attention to detail and produces high-quality work.
• Ability to positively present API in customer-facing situations.
• Strong Microsoft Office computer skills, with emphasis on Excel.
• Excellent verbal and written communication skills.
• Strong customer/client service skills.
• Ability to work with and understand diverse cultures here and abroad.
• An organized self-starter who can work proactively and independently.
• Able to multitask and work well under strict deadlines.