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Account Executive (Academy Team)
Italian Speaker
Datatonic Academy is the award-winning Google Cloud Training Partner arm of Datatonic. The business has grown rapidly, and this role is an opportunity to be part of the Academy at an exciting time.
The Role
As an Account Executive, you will be the primary point of contact for our customers and partners. You will bridge the gap between customer expectations and flawless execution, ensuring our customers receive a world-class training experience from initial scoping to post-delivery follow-up.
While the core of this role focuses on our training operations, planning, and logistics, it includes more traditional account management tasks to support our growth and there is room to expand into an Account Manager role longer term.
Your Responsibilities
Partner & Customer Relationship Management
- Organise and facilitate training scoping calls with customers to understand their learning objectives.
- Act as the main point of contact for our in-house trainers and partner contractors, ensuring they are fully briefed, prepared, and scheduled for upcoming deliveries.
- Nurture long-term customer relationships by conducting post-delivery follow-ups, ensuring satisfaction, and proactively addressing any feedback or concerns.
- Collaborate with internal consulting teams and external Google Cloud Account Teams to co-create tailored training proposals and strategic learning plans for our customers.
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Customer Experience & Delivery Operations
- Manage end-to-end training logistics to ensure a seamless customer journey, including sending calendar invitations, setting up virtual classrooms, and managing trainer schedules.
- Own the feedback loop by gathering and monitoring class feedback, sharing insights with instructors, and proactively using data to elevate the customer experience.
- Support the Training Operations Manager and Head of Customer Training on the day-to-day delivery ecosystem.
Business Enablement
- Compile necessary data for the Finance team's month-end billing process to ensure accurate client invoicing.
- Identify process inefficiencies within the customer journey or partner onboarding and suggest proactive improvements.
- Contribute strategically to shaping the future of our training business and client satisfaction strategies in AMER and EMEA.
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What We Are Looking For
We are looking for someone who enjoys working with customers as well as executing operational administrative tasks.
- Customer-Centric Mindset: You genuinely enjoy building trustful relationships, managing customer expectations, and delivering excellent service.
- Organisational Excellence: High attention to detail with the ability to juggle multiple customer requests and manage logistics simultaneously. Ability to quickly re-prioritise tasks and consistently meet deadlines.
- Communication Skills: Proactive and collaborative communication, verbal and written.
- Genuine Interest in AI: Keen to learn about AI and apply the knowledge in their day-to-day work (we will support you to get certified as a Google Cloud Gen AI Leader).
- Growth Mindset: Open to new concepts and ideas and get stuck in to test them out.
- Adaptability: Happy to work in an environment where processes can change quickly and comfortable working in a remote setting.
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